Contact us

   

Customer information

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Existing customers

Electricity helpline:
0845 166 3360

Gas helpline:
0845 166 3320

New customers

Small business sales:
0845 071 0613

Larger business sales:
0845 070 9494

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm.

View call charges

Loss of supply

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Loss of electricity supply

Check our electricity contact details table.

Loss of gas supply

Call 08701 611 030. Lines are open 8:30am to 5:30pm (view call charges).

Meter readings

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our meter reading service

0845 672 2755

Open 24 hours, 7 days a week. Please have your account number to hand.

View call charges

Moving premises

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Business movers team:
0845 166 3360

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm.

View call charges

Report suspected electricity theft

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Report suspected electricity theft:
0845 166 3360

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm.

View call charges

Cancelling SMS (text) messaging

Quick links and answers


How to opt out of SMS messages / text messages?


To opt out of all service based notifications via text / SMS message

Please Text 'STOP + your account number'to 60070.

Your updated consents information will be added to our systems within 24 hours.

Texts will be charged at their standard network rate.

Service based SMS messages are only ever used to help you manage your energy account and never involve selling you additional products or services. Your details are kept confidential and will not be passed to any third parties without your express consent.

Call our UK call centres

Electricity helpline:
0845 166 3360

Gas helpline:
0845 166 3320

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 9am to 5pm.

View call charges

Switching to npower

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Small business sales:
0845 071 0613

Large business sales:
0845 070 9494

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 9am to 5pm.

View call charges

Making a complaint

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Electricity helpline:
0845 166 3360

Gas helpline:
0845 166 3320

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 9am to 5pm.

View call charges

Other

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Electricity helpline:
0845 166 3360

Gas helpline:
0845 166 3320

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 9am to 5pm.

View call charges