Contact us

Customer information

Stay on top of your gas and electricity account

  • View your current and previous bills
  • Make a payment
  • Submit meter readings
  • Recieve notifications to help manage your account

Log in Not registered? Register here

Magnifying glass

Chat to us


Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Existing customers

Electricity helpline:
0845 166 3360

Gas helpline:
0845 166 3320

New customers

Small business sales:
0845 071 0613

Larger business sales:
0845 070 9494

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm.

View call charges

Loss of supply

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Loss of electricity supply

Check our electricity contact details table.

Loss of gas supply

Call 08701 611 030. Lines are open 8:30am to 5:30pm (view call charges).

Meter readings

Stay on top of your energy with an online account

  • Submit your meter reading
  • Set up handy meter read reminders
  • Find out when your next meter read is due
  • Track your energy usage

Log in Not registered? Register here


Meter readings

Chat to us


Call centre details


Chat to one of our team

It's free to call from a landline, but some mobile charges may vary.

What you need

To help us out, please make sure you have your:

  • Account number
  • Latest meter readings (if you haven't already sent them)
Call options:

Call us on:

0845 672 2755

Open 24 hours, 7 days a week. Please have your account number to hand.

Moving premises

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Business movers team:
0845 075 0430

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm.

View call charges

Report suspected electricity or gas theft

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Report suspected electricity or gas theft:

We take all theft seriously. If you suspect theft of electricity or gas, you can report this by contacting us on 0845 166 3360

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm.

View call charges

Cancelling SMS (text) messaging

Quick links and answers


How to opt out of SMS messages / text messages?


To opt out of all service based notifications via text / SMS message

Please Text 'STOP + your account number'to 60070.

Your updated consents information will be added to our systems within 24 hours.

Texts will be charged at their standard network rate.

Service based SMS messages are only ever used to help you manage your energy account and never involve selling you additional products or services. Your details are kept confidential and will not be passed to any third parties without your express consent.

Switching to npower

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Small business sales:
0845 071 0613

Large business sales:
0845 070 9494

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 9am to 5pm.

View call charges

Making a complaint

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Electricity helpline:
0845 166 3360

Gas helpline:
0845 166 3320

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 8.30am to 5pm.

View call charges

Other

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


Call our UK call centres

Electricity helpline:
0845 166 3360

Gas helpline:
0845 166 3320

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 9am to 5pm.

View call charges