How to get a business energy credit refund

If you’re leaving npower or moving to another location, you might well be in credit with us. If you are, you’ll be owed a business energy credit refund.

If you think that’s the case get in touch. If you have your account number and your last meter reading to hand – the meter reading given when you closed your account – it will make things quicker.

Either:

Call us on 0845 166 3360. If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8810.

Or email business.queries@npower.com and put ‘Refund’ in the subject line.

If you’re emailing, don’t forget to include your name and phone number so we can call you back. If there’s a time that’s more convenient, let us know when suits you best. As soon as we’ve agreed on the amount you’re owed we can send a cheque or pay it directly into your bank account (applicable to Direct Debit customers only).