How to get a business energy credit refund
If you’re leaving npower or moving to another location, you might well be in credit with us. If you are, you’ll be owed a business energy credit refund.
If you think that’s the case get in touch. If you have your account number and your last meter reading to hand – the meter reading given when you closed your account – it will make things quicker.
Call us on 0845 166 3360
Or email firstname.lastname@example.org and put ‘Refund’ in the subject line.
If you’re emailing, don’t forget to include your name and phone number so we can call you back. If there’s a time that’s more convenient, let us know when suits you best. As soon as we’ve agreed on the amount you’re owed we can send a cheque or pay it directly into your bank account (applicable to Direct Debit customers only).