Back-billing micro businesses

Finding out you’ve been undercharged for your energy can mean an unexpected bill. If you’re a micro business – a business with low energy consumption or less than 10 employees turning over less than €2million a year – it can be pretty unwelcome news.

These standards state that we won’t go back more than 1 year on both your electricity and gas accounts.

The document below tells you all about our back-billing promise. It also tells you how you can lessen the likelihood of being back-billed. Giving regular meter readings, letting us know if you move premises and staying on top of bills will all help.

'Read the voluntary standards for back-billing micro businesses:

Final voluntary standards for back-billing of micro business energy customers (PDF, 85KB)

To read more about Energy UK, visit the Energy UK website