Switching to npower is simple

Think switching suppliers sounds like hard work? Worried about hefty exit fees? We can make the whole process effortless.

2

Complete your application

Send us your application online or over the phone

3

Let us take care of the rest

We will contact you regarding your application for supply

We're not going to lie to you - it's impossible to switch energy suppliers overnight. But as soon as you tell us you'd like to join us, we'll get the wheels in motion.

Within 16 calendar days, we will be your new energy supplier.


Things you can do to help us

Joining us is normally a simple, hassle free process. However, occasionally problems arise that need to be resolved to ensure the transfer proceeds. Here are a few things you need to do to help ensure your transfer is hitch free:

  • Check you're not locked into a contract with your current supplier
  • Ensure you've served notice with your current supplier during the 'termination window'
  • Make sure you've cleared any outstanding debt with your existing supplier
  • Contact your supplier with a final meter reading

Post sales support

Our award winning Post Sales Team are there to help you through the process of transferring your energy supply to us. Our dedicated consultants are industry experts with access to industry databases that allow us to track transfers very closely. They can offer guidance on your transfer. They will:

  • Advise you of your 'go live' date
  • Work with you to ensure a smooth transfer
  • Advise you on how best to proceed, should there be an objection from your current supplier

We'll be on hand throughout the process to answer any questions you may have.