Your Supply

Interruption or loss of gas or electricity, and Standards of Service.

Suspected gas leaks
What to do if you suspect a gas leak

If you smell gas or suspect a gas leak you, you must contact the 24 hour emergency National Gas Service on 0800 111 999 immediately.

What to do if you smell gas:

  • DON'T turn any electrical switches on or off
  • DON'T smoke, use matches or naked flames
  • DON'T use a mobile phone near a suspected leak
  • DON'T leave it to someone else to report the incident – you could be putting yourself and others at risk
  • DO put out naked flames
  • DO open doors and windows
  • DO keep people away from the affected area

Loss of gas supply
What to do if you have no gas open/close

If you experience an unexpected loss of gas or your supply is disrupted in any way, please contact the 24 hour National Gas Service on 0800 111 999

If you have had your gas supply cut off by a Network Engineer because of a fault with your meter, please contact our Customer Contact Team or if you need to contact someone outside of office hours, please contact our agent National Grid Metering on 0845 606 6766

Loss of electricity supply
What to do if you have no electricity open/close

If you experience a loss of electricity, your supply is disrupted in any way, or in case of emergency, please contact your licensed electricity distributor immediately.

Just call 105, an easy to remember number that will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes and businesses

Powerloss helpline numbers

To identify your electricity distribution company, find your supply number, (on any electricity bill - see diagram below), and use the Short Code, which is two digits at the bottom left of the supply number.

Your electricity distribution company details are listed against the Short Code in the table below.

supply number image
Distribution Business Short Code Emergency Powerloss Number Website / email Address for loss of supply issues
Electricity North West 16 0800 195 4141 enwl.co.uk/contact / enquiries@enwl.co.uk Electricity North West Ltd, Customer Relations, PO Box 218 ,Warrington WA3 9BY
Energetics 26 0800 804 8688 energetics-uk.com / info@energetics-uk.com Energetics Electricity, International House, Stanley Boulevard, Hamilton International Technology Park, Glasgow, G72 0BN
ESP Electricity 25 0800 731 6945 www.espug.com / emergencyworks@espug.com ESP Electricity, Bluebird House, Mole Business Park, Leatherhead, Surrey, KT22 7BA
GTC 27 0800 032 6990 gtc-uk.co.uk / info@gtc-uk.co.uk GTC, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Harlaxton Energy Networks 29 0800 055 6288 harlaxtonenergynetworks.co.uk / info@harlaxtonenergynetworks.com Harlaxton Energy Networks Ltd Toll Bar Road, Marston, Grantham, Lincs, NG32 2HT
Independent Power Networks 24 0800 032 6990 gtc-uk.co.uk / info@gtc-uk.co.uk Independent Power Networks, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Northern Powergrid 15 0800 668 877 northernpowergrid.com
/ cus.serv@northernpowergrid.com
Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Northern Powergrid 23 0800 375 675 northernpowergrid.com
/ cus.serv@northernpowergrid.com
Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Peel Electricity Networks Limited 30 0161 247 7177 www.peelenergy.co.uk / energy@peel.co.uk Peel Electricity Networks Limited, Peel Dome, The Trafford Centre, Manchester. M17 8PL
SP Energy Networks 13 0800 001 5400 spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, 3 Prenton Way, Prenton, CH43 3ET
SP Energy Networks 18 0800 092 9290 spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, Strathkelvin House, Campsie Road, Kirkintilloch, G66 1RN
SSE Power Distribution 17 0800 300 999 ssepd.co.uk Scottish Hydro Electric Power Distribution plc, Network Management Centre, 2nd Floor, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ
SSE Power Distribution 20 0800 072 7282 ssepd.co.uk Southern Electric Power Distribution plc, Network Management Centre, Walton Road, Cosham, Portsmouth, PO6 1UJ
UK Power Distribution 31 0800 311 8074 ukpowerdistribution.co.uk / frankwelsh@ukpowerdistribution.co.uk UK Power Distribution, Head Office, 6500 Daresbury Park, Warrington, Cheshire, WA4 4GE
UK Power Networks 10 0800 31 63 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks 12 0800 31 63 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks 19 0800 31 63 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Western Power Distribution 11 0800 6783 105 westernpower.co.uk
/ info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution 14 0800 6783 105 westernpower.co.uk
/ info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution 21 0800 6783 105 westernpower.co.uk / info@westernpower.co.uk Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution 22 0800 6783 105 westernpower.co.uk / info@westernpower.co.uk Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
UK Power Distribution 31 0800 311 8074 www.ukpowerdistribution.co.uk
frankwelsh@ukpowerdistribution.co.uk
UK Power Distribution, Head Office, 6500 Daresbury Park, Warrington, Cheshire, WA4 4GE

View call charge information

Please note that the contact details on this page are for third parties and npower is not responsible for the accuracy of these contact details. The price of calls may vary and calls from mobiles may be considerably higher. Please check with your operator for exact charges.

Planned gas interruption service
You may be contacted by our team open/close

If you have a contractual agreement regarding planned gas interruptions with National Grid or your gas transporter, you may be contacted by our Gas Operations Team or by our affiliate company RWE Trading to notify you of any planned interruptions

  • Please ensure that your three Authorised Customer Contacts and the fax details that you have provided are kept up to date at all times. One of these contacts must be available and have direct access to a fax machine 24 hours a day
  • Please be sure to advise our Customer Contact Team of any changes

Please visit National Grid for more information about planned interruptions.

Standards of service
Service levels and guarantees open/close

Guaranteed and License Standards of Performance are set by industry regulator Ofgem for gas and electricity distributors. These set out the minimum service levels you can expect in key areas, for example supply interruptions or maintenance work. If guaranteed standards are not met, you are entitled to compensation. For more details please see npower’s guaranteed standards of performance, or contact your local electricity distributor and/or gas transporter.