Your Supply

Interruption or loss of gas or electricity, and Standards of Service.

Suspected gas leaks
What to do if you suspect a gas leak

If you smell gas or suspect a gas leak you, you must contact the 24 hour emergency National Gas Service on 0800 111 999 immediately.

What to do if you smell gas:

  • DON'T turn any electrical switches on or off
  • DON'T smoke, use matches or naked flames
  • DON'T use a mobile phone near a suspected leak
  • DON'T leave it to someone else to report the incident – you could be putting yourself and others at risk
  • DO put out naked flames
  • DO open doors and windows
  • DO keep people away from the affected area

Loss of gas supply
What to do if you have no gas open/close

If you experience an unexpected loss of gas or your supply is disrupted in any way, please contact the 24 hour National Gas Service on 0800 111 999

If you have had your gas supply cut off by a Network Engineer because of a fault with your meter, please contact our Customer Contact Team or if you need to contact someone outside of office hours, please contact our agent National Grid Metering on 0845 606 6766

Loss of electricity supply
What to do if you have no electricity open/close

If you experience a loss of electricity, your supply is disrupted in any way, or in case of emergency, please contact your licensed electricity distributor immediately.

Just call 105, an easy to remember number that will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes and businesses

Powerloss helpline numbers

To identify your electricity distribution company, find your supply number, (on any electricity bill - see diagram below), and use the Short Code, which is two digits at the bottom left of the supply number.

Your electricity distribution company details are listed against the Short Code in the table below.

supply number image
Distribution Business Area Covered MPID Short Code Emergency Powerloss Number Website / email Address for loss of supply issues
Electricity North West North West England NORW 16 105 enwl.co.uk/contact
enquiries@enwl.co.uk
Electricity North West Ltd, Customer Relations, PO Box 218 ,Warrington WA3 9BY
Energetics   GUCL 26 105 energetics-uk.com
info@energetics-uk.com
Energetics Electricity, International House, Stanley Boulevard, Hamilton International Technology Park, Glasgow, G72 0BN
ESP Electricity   LENG 25 105 www.espug.com
emergencyworks@espug.com
ESP Electricity, Bluebird House, Mole Business Park, Leatherhead, Surrey, KT22 7BA
G2 Energy Networks Limited   GGEN 33 105 enquiries@g2energy.co.uk G2 Energy, 25 Olney Office Park, Olney, MK46 5FP, United Kingdoms
GTC   ETCL 27 105 gtc-uk.co.uk
Electricity_No_Supply@gtc-uk.co.uk
GTC, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Harlaxton Energy Networks   HARL 29 105 harlaxtonenergynetworks.co.uk
info@harlaxtonenergynetworks.com
Harlaxton Energy Networks Ltd Toll Bar Road, Marston, Grantham, Lincs, NG32 2HT
Independent Power Networks   IPNL 24 105 gtc-uk.co.uk
Electricity_No_Supply@gtc-uk.co.uk
Independent Power Networks, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Northern Powergrid North East & North Yorkshire NEEB 15 105 northernpowergrid.com Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Northern Powergrid Yorkshire & Northern Lincolnshire YELG 23 105 northernpowergrid.com Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Peel Electricity Networks Limited   PENL 30 105 peelenergy.co.uk
Peel Electricity Networks Limited, Peel Dome, The Trafford Centre, Manchester, M17 8PL
Scottish and Southern Electricity Networks North of Scotland HYDE 17 105 ssen.co.uk Scottish Hydro Electric Power Distribution plc, Network Management Centre, 2nd Floor, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ
Scottish and Southern Electricity Networks Central Southern England SOUT 20 105 ssen.co.uk Southern Electric Power Distribution plc, Network Management Centre, Walton Road, Cosham, Portsmouth, PO6 1UJ
Scottish Power Energy Networks Cheshire, Merseyside, North Wales and North Shropshire MANW 13 105 spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, 3 Prenton Way, Prenton, CH43 3ET
Scottish Power Energy Networks Central & Southern Scotland SPOW 18 105 spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, Strathkelvin House, Campsie Road, Kirkintilloch, G66 1RN
UK Power Distribution   UKPD 31 105 ukpowerdistribution.co.uk
frankwelsh@ukpowerdistribution.co.uk
UK Power Distribution, Head Office, 6500 Daresbury Park, Warrington, Cheshire, WA4 4GE
UK Power Networks East of England EELC 10 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks London LOND 12 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks South East England SEEB 19 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Utility Distribution Networks Limited   UDNL 32 105 udnetworks.co.uk
customerservices@udnetworks.co.uk
Utility Distribution Networks Limited, Ship Canal House, 98 King Street, Manchester, M2 4WU
Western Power Distribution East Midlands EMEB 11 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution West Midlands MIDE 14 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution South Wales SWAE 21 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution South West England SWEB 22 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB

View call charge information

Please note that the contact details on this page are for third parties and npower is not responsible for the accuracy of these contact details. The price of calls may vary and calls from mobiles may be considerably higher. Please check with your operator for exact charges.

Planned gas interruption service
You may be contacted by our team open/close

If you have a contractual agreement regarding planned gas interruptions with National Grid or your gas transporter, you may be contacted by our Gas Operations Team or by our affiliate company RWE Trading to notify you of any planned interruptions

  • Please ensure that your three Authorised Customer Contacts and the fax details that you have provided are kept up to date at all times. One of these contacts must be available and have direct access to a fax machine 24 hours a day
  • Please be sure to advise our Customer Contact Team of any changes

Please visit National Grid for more information about planned interruptions.

Standards of service
Service levels and guarantees open/close

Guaranteed and License Standards of Performance are set by industry regulator Ofgem for gas and electricity distributors. These set out the minimum service levels you can expect in key areas, for example supply interruptions or maintenance work. If guaranteed standards are not met, you are entitled to compensation. For more details please see npower’s guaranteed standards of performance, or contact your local electricity distributor and/or gas transporter.