How to manage your contract, whether you’re renewing, have questions or it’s coming to an end.
If you have any questions relating to the terms of your contract, please contact your npower Account Manager or Business Development Manager.
If you are a micro-business customer, we will write to you at least 60 days before your contract ends.
If you have agreed a new renewal contract, you will automatically be transferred when your existing contract finishes.
You can discuss renewing your contract with us at any time – please get in touch with your Account Manager or Business Development Manager.
You will always speak to a member of our dedicated and experienced Customer Service Team. The team are based in the UK and aim to answer your call within 20 seconds.
Our rates are continuously updated to accurately reflect market conditions. We also offer a choice of contracts to suit your business requirements.
We believe the average business can save up to 20% on energy costs. So we’ve created a range of tools and services to help you identify where and how to make savings, along with specialist support to then introduce efficiencies.
Our experts stay at the forefront of the latest developments in the energy sector and are best placed to advise you on industry charges, government policies and new technologies. We’ve even won awards for representing the interests of our customers.
Expired contracts (or 'out of contract')
We will try to contact you before and after your contract end date open/close
If you are a micro-business customer, we will send you a reminder at least 30 days before your contract ends.
If you reach the end of your contract and haven’t agreed a new contract, we will continue to supply you and you will automatically move onto our Default rates.
You can discuss renewing your contract and moving off Default rates with us at any time – please get in touch with your Account Manager or Business Development Manager.
Default rates for expired contracts
We will continue to supply you, even if your agreed energy contract has ended open/close
Without an agreed contract, your supply is automatically moved onto our default rates.
Default rates are typically higher than contract rates because it costs more to buy energy without being able to forecast supply volume or timescale.
Default rates are affected by wholesale market price changes, so customers will be contacted quarterly to advise of any changes in rate
Customers can discuss moving onto a contract with more competitive rates at any time by contacting us.
Leaving npower Business Solutions for a new supplier
Please contact us if you are considering moving your energy supply open/close
If you are considering moving your energy supply to a different supplier, please contact us so we can discuss your options.
If you have already arranged to move to a new supplier, then they will contact us to take over your supply from the date your existing contract ends.
If your account is still in contract or is in debt, we may not be able to transfer it to your new supplier. If this is the case, we will contact you and explain the reason why and what action you need to take.
If your new supplier does not take on your supply immediately after your contract ends, then you will automatically move onto our Default rates.