Your half hourly invoices explained

Your bill explained

Keep on top of your energy bills

Contact details

Our contact details

Keep on top of your energy bills

Contact details for your energy distributor

This is who you need to contact if you lose your electricity supply.

Consumption details

Invoice Number

If you need to contact us about a particular invoice, please quote the associated invoice number.

Consumption details

Customer account number

Please quote your account number whenever you contact us.

Consumption details

Supply address

This shows the site where the electricity is consumed.

Consumption details

Your supply number

Also known as your Meter Point Administration Number (MPAN).

Charge details
Charge details

Charge details / charge description

These are the specific charges that apply for your account.

For more information, please see the Charges Explained section.

Consumption details

GSP – Grid Supply Point

As agreed in your contract your consumption is either being billed at GSP or Energy@Meter (E@M)

Consumption details

Core MPAN number

The core MPAN is the 13 digits on the bottom line and is the number we are referring to when we ask for your MPAN.

The numbers on the top line are made up of the Profile Class, the Meter Timeswitch Code(MTC) and line loss factor (LLF).

Profile Class and MTC relate to your meter and LLF is set by the Distributor.

Consumption details

VAT registration number

Our VAT number.

Consumption details

VAT percentage rate

The appropriate rate of VAT applied to your electricity charges.