Meters and Smart Meters
Use this section to give us your Business meter reading, change the type of meter you have and find out more information on all things metering
Tell us your meter reading so that you can pay the correct amount for the energy you have used
Identify your meter type and how to read it
Frequently asked questions
Gas and electric meter installations
We offer timely meter installations which are free for standard meters open/close
New Gas Meter Application Form
New Electricity Meter Application Form
Changing your metering to Half Hourly? Or downgrading your meter to Non Half Hourly? Please complete and return the form below.
Meter Energisation? If you have a de-energised meter, which has had its fuses removed you can arrange for us to reconnect it, this is also known as ‘re-energising’ it.
Meter De-energisation? If you have a meter which you wish to stop using temporarily, we can arrange for the fuses to be removed. This will ‘de-energise’ it. You can then have the fuses replaced when you need to re-energise it.
Meter Disconnection? If you have a meter which you wish to stop using permanently, we can arrange for the meter and associated cabling to be removed.
As part of a drive to facilitate greater energy efficiency, the government has instigated a nationwide campaign to upgrade standard energy meters with Smart meters.
These enable two-way communication between meter and supplier, so meter readings can automatically be transmitted at a choice of frequency, including Half Hourly – making estimated bills a thing of the past.
The upgrade to Smart meters will mostly impact households and small businesses, but also some larger businesses with smaller sites.
The target is to have 53 million Smart meters installed for around 30 million customers by 2020. Suppliers such as npower are being given the responsibility for Smart meter installations, and the programme is being overseen by the Department for Business, Energy and Industrial Strategy (BEIS) with support from the industry regulator Ofgem.
Register your interest
To find out more about your meter and the benefits of upgrading your own standard business meters to Smart, please get in touch with your Client Lead or Account Manager on 0800 107 8666 (for existing customers) or register your interest. Register for smart meters here.
Please note that Smart meters cannot replace any existing 3-phase or current transformer (CT) meters. If the network signal is insufficient in your area, you may also not be able to upgrade to Smart. But we can advise when we assess your meters.
If you have any problems with your meter not working properly, please contact your Customer Relationship Manager or the Customer Contact team.
Energy theft, or meter tampering, is where someone deliberately alters their gas or electricity meter so it doesn’t record their usage properly.
It’s a criminal offence which can lead to a fine and 5 years in prison, but more importantly it’s extremely dangerous. Tampering with a home’s energy supply can put the safety of people in the property and surrounding area at risk.
Not only that, but it's estimated to cost customers, suppliers and the energy industry £400,000,000 a year. We work hard alongside Ofgem to stamp it out, but we need your help.
If you think someone is stealing energy or tampering with the meter, please contact Crimestoppers.
Crimestoppers: Energy theft hotline 0800 023 2777
If your meter has been stolen, call your local Police on 101 and get a crime reference number. Then contact Customer Enquiries and arrange for a new meter to be installed.
If you can smell gas or think there's a leak, turn off your supply at the meter and Call the National Gas Service Emergency Line on 0800 111 999.
And if you're worried about the safety of your or a nearby electricity supply, please contact the relevant electricity Distributor for your area.