Credit teams win technology award

npower Business Solutions has beat five other finalists to win the Best Use of Technology Award at this year’s Utilities and Telecom Awards.

The award was presented at a ceremony on 30 September hosted by Credit Today magazine. The judges selected the Credit Management & Optimisation and the Data, Digital & Technology teams in recognition of their collaborative development of new instant credit-decision software, integrating instantaneous links with two credit agencies Experian and Atradius Connect.

“This project has elements that are a global first in terms of integration with Salesforce, and has dramatically increased the speed of contract negotiations with customers,” explains Credit Vetting Manager Matthew Court. “Using this new system now allows us to provide around 75% of mid-market customer credit decisions instantly, which then frees up resources to manually underwrite complex credit applications.”

The new software was built in house by nBS’s Credit Management & Optimisation and Digital, Data & Technology teams, which has saved more than £400k in outsourcing costs. “We are already receiving positive feedback from our customers and consultants, and are delighted to also receive this accolade from the industry,” concludes Matthew.