Contact us

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Your account

Your account


Contact our Customer Contact Team or your Customer Relationship Manager if you have any questions about your account or wish change your account details.

We can also help resolve queries and manage complaints, or visit our complaints page for more information on our complaints process and to view Citizens Advice and Ombudsman service contact details.

Ways to get in touch with us


Telephone:
0800 316 0617

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm

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Or email us at: yourbusiness@npower.com

Your contract

Your contract


For any questions about your contract terms, or to add new sites to your contract, our Account Management team or your Business Development Manager can help.

Ways to get in touch with us


Telephone:
0800 316 0103

Lines are open Monday to Friday 8:30am to 5pm

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Or email us at: newbusiness1@npower.com

Loss of supply

Loss of supply


For loss of your electricity supply, contact your electricity distributor. You can find your electricity distributor here

24hour National Gas Service


For loss or interruption to your gas supply, contact the 24hour National Gas Service

0800 111 999

Open 24 hours, 7 days a week.

Visit the Gas Emergency page on the national grid website

Meter Reading

Meter Reading


Our Customer Contact Team can help you with meter reading queries, or you can submit a meter reading online.

Ways to get in touch with us


Telephone:
0800 316 0617

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm

View call charges


Or email us at: yourbusiness@npower.com

Unmetered Supplies (UMS)

Unmetered Supplies (UMS) *


Contact the specialist UMS team if you require an unmetered supply to be registered as a new connection to the grid, a UMS renewal offer or are looking to transfer your unmetered supply to npower.

* Unmetered Supplies, as recognised by a UMS certificate issued by Distribution

Ways to get in touch with us


Telephone:
0800 072 8606

Lines are open Monday to Thursday 8am to 5:30pm and Friday 8am to 4:30pm

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Or email us at: B2Bconnections@npower.com

Moving premises

Moving premises


Contact our Business Movers team if you're moving in or moving out of an npower supplied premises or visit 'your premises' pages for more information.

Ways to get in touch with us


If you're moving into or moving out of an npower supplied property call:
0800 316 0531

Lines are open Monday to Friday 8:30am to 5pm

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Or email us at: nbs_changeofoccupier@npower.com

Switching to npower

Switching to npower


Contact our new business team for a quote or to discuss switching to npower

Ways to get in touch with us


Telephone:
0800 316 0103

Lines are open Monday to Friday 8:30am to 5pm

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Or email us at: newbusiness@npower.com

Renewing your energy contract

Renewing your energy contract


If you are an existing customer and wish to discuss renewing your energy contract, or require a quotation for additional sites or products please contact our Renewals Team.

Find out more about renewals

Ways to get in touch with us


Telephone:
0800 316 0323

Lines are open Monday to Friday 8:30am to 5pm

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Or email us at: businessrenewals@npower.com

Generating electricity

Generating electricity


We can help you with generation solutions, on-site or third party generation arrangements and power purchase agreements. For more details see the generating energy section on our site, or contact us to discuss further.

Ways to get in touch with us


Telephone:
0800 912 7724

Lines are open Monday to Friday 8:30am to 5pm

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Or email us at: generation.services@npower.com

Managing your energy consumption

Managing your energy consumption


As a leading energy solutions provider, we can help you manage your energy. Whether you have a simple request, or want support for a large scale installation we have experts who can help.

Ways to get in touch with us


If you'd like to understand more about how we can provide energy solutions, from specialist audits right through to supporting you with upgrading your equipment and managing installations,then please contact our team:

Telephone:
0800 316 1489

Lines are open Monday to Friday 8:30am to 5pm

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Or email us at: newbusiness@npower.com


If you're interested in finding out more about our energy management platform Intelligent Analytics please contact the Intelligent Analytics team:

Telephone:
0800 316 0712

Lines are open Monday to Friday 9am to 5pm

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Or email us at: energyservicessales@npower.com


If you're an existing Intelligent Analytics customer and have an enquiry please contact Intelligent Analytics support:

Telephone:
0800 316 0254

Lines are open Monday to Friday 8:30am to 5pm

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Or email us at: iasupport@rwe.com

Energy Consultant enquiries

Energy Consultant enquiries


If you are an Energy Consultant, please contact our specialist team in the first instance.

Ways to get in touch with us


Telephone:
0800 316 0554

Lines are open Monday to Friday 9am to 5pm

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Or email us at: consultant.sales@npower.com

Meter Operators, Data Collection and Aggregation

Meter Operators, Data Collection and Aggregation


We can provide Meter Operator, Data Collection and Data Aggregation services.

Ways to get in touch with us


For discussions around taking up a new MOP, DC or DA contract:

Telephone:
0800 316 0712

Lines are open Monday to Friday 9am to 5pm

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Or email us at: energyservicessales@npower.com


If you have an existing MOP, DC or DA contract with us, and have a query please contact us:

Telephone:
0800 316 0254

Lines are open Monday to Friday 8:30am to 5pm

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Or email us at: productdeliveryteam@npower.com

Account payments

Account payments


If you'd like to pay an invoice, or discuss payment options please contact us.

Ways to get in touch with us


For gas payments or payment options

Telephone:
0800 316 0716

Lines are open Monday to Thursday 8am to 5:30pm and Friday 8am to 4:30pm

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Or email us at: gas.credit.control@npower.com


For electricity payments or payment options

Telephone:
0800 316 0801

Lines are open Monday to Thursday 8am to 5:30pm and Friday 8am to 4:30pm

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Or email us at: middle.market.credit.control@npower.com

New meter connections or infrastructure

New meter connections or infrastructure


If you require a new meter to be installed or a new connection to the grid our specialists can help you.

Ways to get in touch with us


For gas or electricity meter connections to your newly installed supplies contact

Telephone:
0800 912 5001

Lines are open Monday to Thursday 8am to 5:30pm and Friday 8am to 4:30pm

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Or email us at: B2Bconnections@npower.com


Or for infrastructure, and metering end to end enquiries

Telephone:
0800 316 0603

Lines are open Monday to Thursday 8am to 5:30pm and Friday 8am to 4:30pm

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Or email us at: connectplus@npower.com

All other enquiries

All other enquiries


Contact our Customer Contact Team or your Customer Relationship Manager for any other enquiry.

Ways to get in touch with us


Telephone:
0800 316 0617

Lines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm

View call charges


Or email us at: yourbusiness@npower.com