Backbilling of microbusiness energy customers

Voluntary standards for backbilling microbusiness energy customers

We are committed to providing a quality service to our customers. As part of this, npower supports the industry’s voluntary standards for backbilling microbusiness energy customers. These were developed by Energy UK and the I&C Shippers and Suppliers (ICoSS) Group.

The voluntary standards will help to ensure that npower continues to provide its customers with excellent service. The standards are an important example of our commitment to ensure customers receive accurate and timely bills.

They will benefit our customers by explaining:

• What you can expect from npower regarding bills and statements
• What you can do to make sure that you receive the right bill at the right time.

We have provided a copy of the voluntary standards for backbilling microbusiness energy customers for you to view. The document is a PDF file. It should take less than 2 minutes to display using a standard 56k mode:

• Final voluntary standards for backbilling of microbusiness energy customers

You will need a copy of Adobe Acrobat Reader to view this file. This is a free download from the Adobe website.

To read more about Energy UK, visit the Energy UK website.