Consultant and Broker Services

At npower we recognise the important contribution that consultants and brokers make in the market place and seek to work together with them as energy partners, to ensure that our mutual customers get the best level of service.

Working together to innovate and deliver

Twice named Supplier of the Year in 2010, npower has a track record of developing innovative products and services and we regularly work alongside consultants and brokers to discuss how we can meet the requirements of customers.  

We have also structured our business to provide a dedicated Consultant & Brokers Team, so that you always have a single point of contact that can help. Your Business Development Manager or Account Manager is available with advice and guidance about our products and services, and Customer Relationship Managers can help with billing and other customer service questions. We invite tenders and always aim to provide a quick turnaround.

Expertise and experience

When you work with us, you get access to the award-winning npower Optimisation Desk, providing  market intelligence to help manage your customers’ energy risk effectively, including price analysis and market reporting.  In addition to giving you timely wholesale market information, the Optimisation Desk will allocate to you an experienced and dedicated Portfolio Manager who can assist and support you in trading execution.  

Whether you are representing a single client or bringing a number of customers together, our team has the expertise and experience to deliver a high level of service. They will help tailor the flexible or fixed purchasing products you use to meet the specific needs of your customers, whilst maintaining the benefits of purchasing as a consortium.

Access: Flexible Power

If you are buying flexibly for a consortium of customers, you can now benefit from Access: Flexible Power, an innovative purchasing product that enables you to separate the contracts and strategies of individual customers.

With Access: Flexible Power you can:

• Operate multiple purchasing strategies under a single framework agreement
• Avoid cross-subsidisation of customers
• Add and subtract customers more flexibly

Powerful online tools

To make it easier to get the most from our services, we can also provide you with useful tools such as Risk Navigator, npower’s web-based service. Risk Navigator gives you access to breaking market news, Optimisation Desk reports, wholesale closing prices, and details on your trading positions. With the enhanced security level that comes with this package you can view live information relating to all your customers with a single login.

Events and meetings

Strong interpersonal relationships are key to effective collaboration. We get together with consultants and brokers on a regular basis and also host an annual meeting where we can put names to faces and learn from each other’s experience.