- Customer services
- Customer information
Customer information
Details that matter
From deemed rates to gas interruptions
Gas interruptions
For customers who take gas interruptible supply from us.
Our deemed rates
Here are the details of our deemed rates. These are for business customers who do not have a contract.
Backbilling of microbusiness energy customers
This section provides you with information on the voluntary standards for backbilling microbusiness energy customers
Standards of service
Additional supply information for your business.
*Telephone calls: We may monitor and/or record calls for security, quality or training purposes. Calls from BT landlines to numbers beginning with 0800 or 0845 may be free. The price of calls may vary with other operators and calls from mobiles may be considerably higher. Please check with your operator for exact charges.
