Reading your meter

Reading your meter is simple and easy to do. Simply choose your fuel and meter type from the list below and follow the guide.

Gas meters:

Gas digital metric meter

Example of a gas digital metric meter

A gas digital meter has a row of figures displayed on the LCD screen.

How to read a gas digital meter open/close

Meter reading is 01738

To read your meter, note the numbers from left to right.

  • Ignore any number(s) after the decimal point
  • Include any zeros to the left of the decimal point

Send a meter reading


Gas imperial meter

Gas imperial meter

How to read a gas imperial meter open/close

Meter reading is 5218.

To read your meter, note the main numbers only (white on black or black on white) from left to right.

  • Ignore any number(s) after the decimal point
  • Ignore any red numbers or numbers inside a red border
  • Include any zeros in the main numbers (white on black or black on white)

Send a meter reading


Gas mechanical dial meter

Gas mechanical dial meter

A dial meter has a number of dials including one or two that are red.

How to read a gas mechanical dial meter open/close

Meter reading is 8510.

To read your meter, note the main numbers only from left to right.

  • Ignore any red dials
  • Adjacent dials turn in opposite directions
  • The number and position of dials may vary
  • If the pointer is between two figures, always read the lowest of the 2 numbers (so if the pointer is between 5 and 6, the number you read is 5)
  • If the pointer is directly on a number, for example 7, look at the next dial to the right. If that dial on the right is between 9 and 0, you read 6 for the initial dial. If the dial on the right is between 0 and 1, you read 7 for the initial dial

Send a meter reading


Electricity meters:


Electricity electronic digital meter

Single rate meter

An electronic digital meter can be single or two-rate. Each reading has one row of figures.

How to read an electricity electronic digital meter open/close

Single rate meter

Single rate meter

Meter reading is 01738.

Two Rate meter

Two rate meter

Meter reading is R1 register 01738; R2 register 07782.

Press the display button repeatedly to see each reading and write down each reading that appears on the screen.

You’ll see that one of the registers will be flashing. This indicates your active register – the one currently recording consumption.

If it is peak time when you read the meter, the active register is representing your Day / Normal rate reading.

If it is off peak time when you read the meter, the active register is representing your Night / Low rate reading.

To read your meter, write down the numbers from left to right.

  • Include any zeros
  • Ignore any number(s) after the decimal point

Please Note:

  • If your meter is a two rate, always make sure you take both readings
  • Registers will not always be labelled "R1" and "R2", they can be labelled as "R1" and "R4" or "H" and "J"
  • Sometimes when scrolling through the screen you will see the total "t" register or test displays and date and time displays. Please ignore them

Send a meter reading


Electricity mechanical digital meter

Mechanical digital meter - single rate

A mechanical digital meter can be single or two-rate. Each reading has one row of figures.

How to read an electricity mechanical digital meter open/close

To read your meter, write down the numbers from left to right.

  • Ignore any red numbers or numbers inside a red border
  • Ignore any number(s) after the decimal point
  • Include any zeros to the left of the decimal point

Single Rate Meter

A single rate meter has one row of figures like the one below:

Mechanical digital meter - single rate

Meter reading is 25821

Two-rate Meter

A two-rate meter has two rows of figures. One row is usually labelled 'low' or 'night' and the other is labelled 'normal' or 'day', like the one below:
Mechanical digital meter - two-rate

Meter reading is 90534 (low), 25821 (normal)

Always make sure both readings are provided in the correct order.

Send a meter reading


Electricity mechanical dial meter

Electricity mechanial dial meter

A dial meter has a number of dials including one or two that are red.

How to read an electricity mechanical dial meter open/close

Meter reading is 85109

In order to read your meter, write down the numbers from left to right and follow these guidelines:

  • Ignore any red dials
  • Adjacent dials turn in opposite directions
  • The number and position of dials may vary
  • If the pointer is between two figures, always read the lowest of the 2 numbers (so if the pointer is between 5 and 6, the number you read is 5)
  • If the pointer is directly on a number, for example 7, look at the next dial to the right. If that dial on the right is between 9 and 0, you read 6 for the initial dial. If the dial on the right is between 0 and 1, you read 7 for the initial dial
  • Always provide any zeros to the left of the decimal point as part of your reading

Send a meter reading