Sending your meter readings

It’s quick and easy to send your meter readings online – just log into or activate your online account below.

  • Fewer estimated bills
  • Pay for the energy you’ve used
  • Pay the right amount to cover your energy
Log in

I don’t want to register or log in

No problem, you can still send your readings online - all you need is your account number.

How else can I send a meter reading?

Mobile app

It’s easy to send meter readings on our mobile app, as well as track your energy and view account events on the Timeline. Take a look and find out more about the app.

Phone

You can send a meter reading any time using our automated phone service. Just call 0800 073 3000 or 0330 100 3000 and have your account number to hand. View call charge information

Calls may be monitored and recorded for training and security purposes.
Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 0330 number will be part of these

Terms and Conditions

Meter read reminders: We’ll use the reading(s) you supply to produce your next bill whenever it is possible to do so. There may be some circumstances when it is not possible to use your meter readings and in this case we will estimate your consumption. Our agents will still require access to your meter to take readings and for safety checks. The meter reads you supply will be in addition to our own meter reads and will be used to provide the most up-to-date view on your statement.