Providing a meter reading

Sending your meter reading online is quick and easy, just log into your online account or register below.

  • You can avoid estimated bills
  • Only pay for the energy you've used
  • Make sure you're paying the right amount
Log in or register to send a meter reading

Prefer not to log in or register?

You can still send your meter reading online, but you will need your account number to hand. Send your meter reading without logging in.

Other ways to provide your meter reading

By Smartphone app

If you have a Smartphone, you may also like to try our free smartphone app which will let you send us your meter readings and you can also take advantage of other services using your mobile.

By phone

Provide a meter reading any time using our automated meter reading telephone service, please call us on 0800 073 3000 (free from most landlines) or 0330 100 3000 (included in any 'inclusive minutes' from mobiles). Please have your account number to hand before calling.

Get meter reading reminders

We'll send you a FREE email or text message every time you need to read your gas and/or electricity meter. Set up meter reading reminders.


Calls may be monitored and recorded for training and security purposes.
Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 0330 number will be part of these

Terms and Conditions

Meter read reminders: We’ll use the reading(s) you supply to produce your next bill whenever it is possible to do so. There may be some circumstances when it is not possible to use your meter readings and in this case we will estimate your consumption. Our agents will still require access to your meter to take readings and for safety checks. The meter reads you supply will be in addition to our own meter reads and will be used to provide the most up-to-date view on your statement.