Emergency contact details
Please call immediately to report a gas leak on
0800 111 999
Carbon monoxide poisoning
If you think you or somebody you know is suffering from symptoms of carbon monoxide (CO) poisoning please visit the NHS or call NHS Direct immediately on
To report an electrical emergency please go to the National Grid website, or find out who your electricity distribution company is.
Calls may be monitored and recorded for training and security purposes.
Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 0330 number will be part of these.
The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.