How to make a complaint

We take complaints very seriously, so if you’re unhappy we’ll do everything we can to help. If things go wrong, we want to put it right.

Simply talk to one our Customer Service advisors and we’ll aim to resolve your issue straightaway – you can find the right team on our Contact Us page, or choose from the list below:

Independent complaints advice

If you have a complaint, you can get independent advice on everything from the quality of your energy supply to help with paying your bills from Or you can call them on 03454 040 506.