Contact us

  

Bills and payments

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

To help us deal with your call please have the following to hand:

  • Your account number
  • Your meter readings if you have not provided them in the last month

Contact us using minicom or textphone


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Send us a message about bills and payments.

Meters and readings

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

To help us deal with your call please have the following to hand:

  • Your account number
  • Your meter readings if you have not provided them in the last month

Contact us using minicom or textphone


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Send us a message about meters and readings.

Prepayment meters

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Contact us using minicom or textphone


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Send us a message about prepayment meters.

Electricity and gas tariffs

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm. Please remember to have your account number to hand.

Contact us using minicom or textphone


Monitor

Send us a message about electricity and gas tariffs.

Moving home

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Landlines:
0800 316 8558

Mobiles:
0330 100 8658

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

If you’d like to take your boiler or central heating care with you into your new home, please call

0845 166 3639

Lines are open Monday to Friday from 8am to 8pm, Saturday and Sunday 8am to 5pm.

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Manage your account online

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 316 9331

Mobiles:
0330 100 8601

Contact us using minicom or textphone


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Send us a message about managing your online account.

Boilers and heating

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres

Lines are open:
Monday to Friday from 8am to 8pm
Saturday and Sunday 8am to 5pm.
Please have your account number to hand.


To amend or cancel an appointment: 0800 980 36 50
To book a one off service or repair: 0800 980 3650
Call our hometeam care membership team: 0845 166 3639
Call our hometeam service and repair helpline: 0800 980 3650 (24 hours)

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Energy efficiency

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 02 22 20

Mobiles:
0330 100 8620

Contact us using minicom or textphone


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Send us a message about energy efficiency.

Emergency and safety information

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Landlines:
0800 073 3000

Mobiles:
0300 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm. Please remember to have your account number to hand.

Contact us using minicom or textphone


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Send us a message about emergency and safety information.

Meeting your needs

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000


Contact us using minicom or textphone


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Send us a message about meeting your needs.

Complaints

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


For electricity and gas complaints

Lines are open: Mon to Fri 8am to 6pm, Sat 8am to 2pm.
Please have your account number to hand.

Landlines:
0800 316 9328

Mobiles:
0330 100 8628

Or write to us at:
npower, Customer Relations, PO Box 97, Peterlee, County Durham, SR8 9AP

For boilers and heating complaints

Lines are open: Mon to Fri 8am to 8pm, Sat and Sun 8am to 5pm.
Please have your account number to hand.

0845 155 0060

Or write to us at:
npower hometeam, Customer Relations, PO Box 7760, Burton on Trent, Staffordshire, DE14 9FX

Contact us using minicom or textphone

Other

Ways to get in touch with us


Call our UK call centres for free

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm. Please remember to have your account number to hand.


Contact us using minicom or textphone


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Send us a message about other enquires.

Switching to npower

Calls may be monitored and recorded for training and security purposes.
Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 0330 number will be part of these.
The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.