Bills and payments
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Direct Debit refunds
If you still have credit on your account after we’ve done your annual review, we’ll refund it to you automatically – as long as it’s based on actual meter readings.
If you want to request a credit refund before then, we’ll have to look at whether your monthly payments need to go up.
Problems paying your bill?
If you're having trouble paying your bills, please tell us. We can help if we know there is a problem.
We follow the Energy UK Code of Practice for Accurate Bills
From switching, to bills and refunds - find out what you can expect from us.
Changes to discount information
We have changed the way we apply our Direct Debit Discount due to regulatory requirements.
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