Bills and payments
How can we help?
Direct Debit refunds
If you still have credit on your account after we’ve done your annual review, we’ll refund it to you automatically – as long as it’s based on actual meter readings.
If you want to request a credit refund before then, we’ll have to look at whether your monthly payments need to go up.
Worried about paying your bills?
We can help if you’re struggling to pay your bills – just let us know.
We follow the Energy UK Code of Practice for Accurate Bills
From switching, to bills and refunds - find out what you can expect from us.
Changes to discount information
We have changed the way we apply our Direct Debit Discount due to regulatory requirements.
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