Bills and payments

Choose a topic

Problems paying your bill?

If you're having trouble paying your bills, please tell us. We can help if we know there is a problem.

Financial help and support

Frequently asked questions

Direct Debit

If you pay for both electricity and gas by Direct Debit you will receive a continuous discount through a reduction in your daily standing charge, worth £90 over each year.

Learn about Direct Debit

Contact information

Get in touch or give us feedback