Support guides

Use our simple interactive guides to help you understand your account.

Our service to you (PDF, 546KB)

Our service to you (Welsh) (PDF, 1.73MB)

Extra support

We recognise that our older and more vulnerable customers may need extra support. Find out how we may be able to help you and if you're eligible for any discounts.

Get in touch

Complaints and performance

We aim to provide you with the best possible service but sometimes things can go wrong. We take complaints very seriously so if you aren't happy with our service we'll do our best to put things right.