How to switch to npower
Are you looking to switch your energy supplier or tariff? Follow these simple steps and find a deal that fits you
Switching is simple!
- Choose your product
- Get a quote online
- Switch to npower and you could get a £100 discount
Then you can sit back and relax whilst we manage the switch for you.
Within 7-10 days.
When you switch your energy supply to npower, we'll send you a copy of your contract containing the details you have provided online, along with our Terms and Conditions. We may also call you to check you are happy to switch to npower. Remember, you do not need to contact your current supplier to tell them that you are switching to npower, as we will do this for you.
Within a further 25 days.
We will write to confirm your start date with us and ask you to send us a meter reading. (We will tell you at that time how to do this.) This reading will be sent to your existing supplier enabling them to send you your final bill. They may try to persuade you to stay with them - please call us first on 0800 316 3375 (free from most landlines) or 0330 100 8674 (included in any 'inclusive minutes' from mobiles) if you have any concerns about switching your energy to npower. Please don't stop your payments to your current supplier until you have paid their final bill - they can object to your transfer to npower if you owe them money.
Within a further 11 days.
You'll start to receive your energy supply from npower and should receive your first bill within 3 months.
Your annual discount: If you pay by Direct Debit continuously for 12 months (either by making monthly payments or by settling your quarterly bill in full by variable Direct Debit) we’ll give you a discount off your bill (£100 if you buy both electricity and gas, £50 if you buy just gas or £40 if you buy just electricity). Alternatively, if you pay for both fuels for 12 months by cash or cheque, either when you receive your quarterly bill or by regular monthly or fortnightly payments, we’ll give you a £10 Dual Fuel discount. Your discount will be credited to your account on or before the last day of the 12th month after becoming eligible and then on or before the same last day of each year you continue to pay this way. Dual fuel customers must pay for both fuels in one combined payment and accept a combined dual fuel bill or statement to receive a Dual Fuel discount. Certain tariffs are excluded. Subject to change.
Phone calls: Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 0330 number will be part of these.
