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Customer information

Useful information for our customers

Distributor information

Distributors are the companies who transport electricity and gas to your home. You should contact these companies in the event of a loss of supply.

Consumer Guidance

Staying connected is a new document produced by Consumer Focus which contains key information for energy consumers on how to get and stay connected to their energy supply. The document can be accessed below.

Other information

Frequently asked questions

 

Quick online payment

Save yourself time by paying online!

 

Central heating care

Avoid unexpected heating repair bills with unlimited call outs for £15 a month.

What are Cookies?

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We are currently working on ways to improve privacy and cookie preferences to comply with recent changes to legislation and to allow you to have greater control in managing your privacy on our websites.

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Managing Cookies

If you wish to restrict or block the use of cookies on your computer when you visit an npower website, you can do this through your browser settings. The "Help" function within your browser should give details of how to manage cookies and how to delete cookies already on your computer.

For further information on cookies and how you can control how these are used, you can visit www.allaboutcookies.org.