Additional needs

At npower we have a range of services designed to help our customers with additional needs

Any customer with sight or hearing difficulties, or who is disabled, chronically sick or of pensionable age is eligible to become a Warm Response Service customer.

The Warm Response Service can offer the following services:

Identity cards and a password scheme to help prevent bogus callers

All our door-to-door sales staff have identity cards, and passwords can be set up for your peace of mind.

Bills in special formats

We can provide bills in large print, Braille or on audio-cassette tape or CD format.

Guides and leaflets in special formats

We can provide any of our literature in the same format as your bill.

Textphone service

For those customers who are hard of hearing and have access to a textphone, this service is available – 0800 413 016

If everyone in the house qualifies as a Warm Response Service customer there are some additional services we can offer including special adaptors to help you use gas and electrical appliances and free gas safety checks.

For more information please call the Warm Response Team on 0808 172 6999 (free from most landlines) or 0330 100 8669 (included in any 'inclusive minutes' from mobiles).

Phone calls: Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 0330 number will be part of these.