Energy Services Customer Service contacts

Dedicated energy service contact numbers

At npower, we offer a wide range of energy services to help you manage your energy consumption.

We know that sometimes you need to speak to us, whether it’s about an existing product or service that you have bought from us, for help to buy a new product or service or for energy efficiency advice.

Our Customer Service Advisors are happy to help whatever your enquiry, you’ll find details of how to contact our team below.

Customer relations team

Unfortunately, sometimes things can go wrong. When this happens please get in touch and we'll work with you to resolve your issue as quickly as we can. We have a team available who specifically deal with your issues relating to a recent Gas Installation, your hometeam Care Membership or a recent Service and Repair.
To speak to one of our specialist complaints team, call:

0845 155 0060

hometeam care membership helpline

For membership services, repairs, gas safety inspections or to cancel your membership, call:

0845 166 3639

Gas installations helpline

To speak to one of our trained advisers about your gas boiler installation, call:

0845 672 9230

npower Solar PV helpline

For any customer services queries relating to a Solar PV installation, call:

0845 672 0059

npower Electric Vehicles helpline

For any customer services queries relating to an electric vehicle charge point installation, call:

0845 070 3363

Energy efficiency helpline

For free energy efficiency advice or enquiries about our home insulation offers, call:

0800 02 22 20

Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calls to 0800 numbers may be free from BT landlines but will vary with other providers, and calls from mobiles may be considerably higher. The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.