Get the most out of My npower

Easy, convenient, secure

More and more of our customers are choosing to use our online account service My npower

Why do I need an online account?

With a My npower online account you can benefit from a range of services from paperless billing to meter read reminders.

Sign up today
Paperless Billing Meter Read Reminders Energy Tracker
Paperless Billing

Paperless Billing

With paperless billing, you can access your bills online whenever you want. So it’s one less thing to shred or file away. We’ll also email you when your new bill is ready to view and you will be able to access your old bills online for up to 2 years.

Meter read reminders

If you select our meter read reminder service we’ll send you an email or text when it’s time to read your meter, so we can provide you with a more accurate bill.

Meter read reminders
Energy Tracker

Energy Tracker

Energy Tracker is a free online tool that let’s you record your electricity use over time, so you can stay in control. If you’re trying to cut your electricity bill, it’s a great way to monitor your progress.

Paperless Billing: Terms and conditions apply.

*Meter read reminders: We’ll use the reading(s) you supply to produce your next bill whenever it is possible to do so. There may be some circumstances when it is not possible to use your meter readings and in this case we will estimate your consumption. Our agents will still require access to your meter to take readings and for safety checks. The meter reads you supply will be in addition to our own meter reads and will be used to provide the most up-to-date view on your statement.