Energy saving advice

Around your home

Increasing your energy efficiency at home can be simpler than you think. There are plenty of ways to save energy that won't affect your lifestyle.

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Fill out our free and impartial Home Energy Survey. Tell us about your home and energy usage and we'll make recommendations for reducing your energy usage, carbon footprint and bills

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If you're on an Economy 7 tariff, read our guide with to help you understand how it works and read our top tips for getting the most out of Economy 7. Getting the most out of Economy 7 tariff (PDF, 4,954 Kb).

See how much energy you're using with npower's Energy Tracker tool

You can see how much energy you're using each month for both electricity and gas

  • See how your usage pattern reflects the bills we send
  • Compare across years to see if you're using more or less energy
  • Use the forecast to predict future energy usage.

It works in real time, so as soon as we receive a new meter reading from you or one of our agents it automatically updates. Which means the more readings you give us, the more accurate your data and bills will be.

Helping our customers to better manage their energy

There’s a lot going on in the energy industry. We’ve listened to your comments, and we’ll be making even more changes over the next few months to help make life a bit easier for you:

Standards of Conduct

We want to be more open and transparent. Ofgem, the energy industry regulator, has issued a new licence condition that asks us to explain how we treat customers fairly. So we’ll publish a report in December, which details how we’re ensuring the standards are applied throughout our business, at all levels, from the boardroom to our call centres. We plan to make it as easy as we can for everyone to contact us. We fully support this new licence condition – that’s one of the reasons why we’ve made our tariffs simpler.

Simplified Tariff Structure

Since September 2013, we’ve offered up to four simple tariffs. This helps customers understand their energy costs and make sure they’re getting the best tariff available.

Tariff Comparison Rate

From March 2014, we’ll help you to better understand the cost of your tariff so you can easily compare prices of different tariffs at a glance, on a like-for-like basis.

Helping you to choose the right tariff

From March 2014, we’ll also make sure it’s always easy to see which one of our tariffs is cheapest, so you can work out what’s best for your needs.