Current Products (no longer on sale) Terms and Conditions

Electricity and gas supply terms and conditions for current products

Our Standard terms apply to all our tariffs. Some tariffs also have additional terms. Scroll down to view these, or skip to the section below

npower Online Price Control Agreement for Go Fix 11

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Go-Fix 11 offers a price fix until 21st May 2013. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Go-Fix 11 tariff you must:

  • be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Go-Fix 11 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go-Fix 11 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go-Fix 11 offer at any point in the future.

You cannot be supplied on our Go-Fix 11 offer if your supply is through a prepayment meter.

Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go-Fix 11 offer until 21st May 2013 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Go-Fix 11 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price.

When this agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product (“Go Save S”), which may be more expensive than Go-Fix 11, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Go-Fix 11 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go-Fix 11 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Go-Fix 11 offer.

Early Exit Fee
If before 21st May 2013, you change your supplier or tariff for electricity or gas, or both, to which your Go-Fix 11 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel (“Early Exit Fee”).
If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Go Fix 11 Agreement applies, you may incur an Early Exit Fee..

Changing your tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Fix 8 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Fix 8 offer at any point in the future and may incur an Early Exit Fee.

Moving home
If you move home your Go-Fix 11 Agreement will normally end
, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Go-Fix 11 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Go-Fix 11 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

20.02.12

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npower Online Price Control Agreement for Go Fix 12

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Go-Fix 12 offers a price fix until 31st August 2013. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Go-Fix 12 tariff you must:

  • be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Go-Fix 12 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go-Fix 12 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go-Fix 12 offer at any point in the future.

You cannot be supplied on our Go-Fix 12 offer if your supply is through a prepayment meter.

Online Price Control Period
These terms apply from the date when we agree we will supply you under our Go-Fix 12 offer until 31st August 2013 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Go-Fix 12 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price.

When this agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product (“Go Save S”), which may be more expensive than Go-Fix 12, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Go-Fix 12 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go-Fix 12 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Go-Fix 12 offer.

Early Exit Fee
If before 31st August 2013, you change your supplier or tariff for electricity or gas, or both, to which your Go-Fix 12 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel (“Early Exit Fee”).
If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Go Fix 12 Agreement applies, you may incur an Early Exit Fee.

Changing your tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Fix 12 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Fix 12 offer at any point in the future and may incur an Early Exit Fee.

Moving home
If you move home your Go-Fix 12 Agreement will normally end
, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Go-Fix 12 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Go-Fix 12 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

23.04.12

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npower Additional Terms for Go Fix January 2014

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Go Fix January 2014 offers a price fix until 31st January 2014. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Go Fix January 2014 tariff you must:

  • be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Go Fix January 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go Fix January 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go Fix January 2014 offer at any point in the future.

You cannot be supplied on our Go Fix January 2014 offer if your supply is through a prepayment meter.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Go Fix January 2014 offer until 31st January 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Go Fix January 2014 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price.

When this Agreement ends

At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Go Fix January 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Go Fix January 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go Fix January 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Go Fix January 2014 offer.

Early Exit Fee

If before 31st January 2014, you change your supplier or tariff for electricity or gas, or both, to which your Go Fix January 2014 Agreement applies, you agree to pay a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing tariff

If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Fix January 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Fix January 2014 offer at any point in the future and may incur an Early Exit Fee.

Changing supplier

If you change your supplier for electricity or gas, or both, to which your Go Fix January 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home

If you move home your Go Fix January 2014 Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Go Fix January 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Go Fix January 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

12.09.12

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npower Online Price Control Agreement for Go Fix April 2014 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Go Fix April 2014 offers a price fix until 30th April 2014. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Go Fix April 2014 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Go Fix April 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Go Fix April 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go Fix April 2014 offer at any point in the future.

You cannot be supplied on our Go Fix April 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Go Fix April 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period/strong>

These terms apply from the date when we agree we will supply you under our Go Fix April 2014 offer until 30th April 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period./strong>

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Go Fix April 2014 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

When this Agreement ends

At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Go Fix April 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Go Fix April 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go Fix April 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Go Fix April 2014 offer.

Early Exit Fee

If before 30th April 2014 you change your supplier or tariff for electricity or gas, or both, to which your Go Fix April 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing tariff

If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Go Fix April 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Fix April 2014 offer at any point in the future and may incur an Early Exit Fee.

Changing supplier

If you change your supplier of electricity or gas, or both, to which your Go Fix April 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home

If you move home you may be able to transfer your Go Fix April 2014 Agreement to your new home if you continue to meet the eligibility criteria of the Go Fix April 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Go Fix April 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don’t transfer it your new home your Go Fix April 2014 Agreement will end and you may incur an Early Exit Fee.

11.02.13

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npower Price Control Agreement for the Energy Discount December 2013 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Energy Discount Dec 2013 offers a price cap set at the Energy Discount Dec 2013 prices for your area on the opening date of the offer until 31st December 2013.

These additional terms apply to you if:

  • you are a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • you have chosen and we have agreed to supply you on our Energy Discount Dec 2013 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Energy Discount Dec 2013 offer, we may transfer you to our standard (off-line) variable prices applicable to you and you may not be able to switch back to the Energy Discount Dec 2013 offer at any point in the future.

You cannot be supplied on our Energy Discount Dec 2013 offer:

  • if your supply is through a prepayment meter;
  • if we only supply you with one fuel (except in the absence of a mains gas connection);
  • whilst remaining on any other tariff such as “Standard”; “Juice”; “National Trust”; “Freedom”, “Football 45”, “Price Fix 2012”, “Price Fix 2013”, “Price Protector”, “Bill Saver”, “Winter Fix” or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Energy Discount Dec 2013 offer (such as “Energy Bonus or “Energy Bonus Advance”).

Price Control Period 
These terms apply from the date when we agree we will supply you under our Energy Discount Dec 2013 offer until the earlier of:

  • 31st December 2013;
  • the date you change your tariff with us;
  • the date you cease to meet any of the Eligibility Criteria;
  • except where we agree otherwise with you, the date you permanently leave the address where we provide you with the Energy Discount Dec 2013 offer; and
  • the date we terminate our agreement with you in accordance with our Standard Terms.

We call this the “Price Control Period”.

Our charges during the Price Control Period
During the Price Control Period our prices for electricity and gas will not exceed the prices (which include a standing charge) indicated in the Energy Discount Dec2013 offer, applicable to your area on the opening date of the offer (23rd January 2013). The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the capped level.

Prices may vary during the Price Control Period but (subject to the exception set out above) will not exceed the capped level during the Price Control Period. We will notify you of any change to your prices.

Annual charges for some customers with low consumption levels may be at a premium to the charges on our standard (off-line) tariff.

Our charges after the Price Control Period ends 
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Energy Discount Dec 2013 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.

Changing your mind
You can cancel your Energy Discount Dec 2013 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Energy Discount Dec 2013 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Energy Discount Dec 2013 offer.

Early Exit Fee
If before 31st December 2013, you change your supplier or tariff for electricity or gas, or both, to which your Energy Discount Dec 2013 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel (“Early Exit Fee”).If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing your tariff 
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Energy Discount Dec 2013 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Energy Discount Dec 2013 offer at any point in the future and may incur an Early Exit Fee.

Moving home 
If you move home your Price Control Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the Eligibility Criteria and:

  • your electricity and gas is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
  • you do not have a prepayment meter; and
  • you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Agreement at your new home.

If we agree, the prices you will pay for supplies for the rest of the Price Control Period will be the prices under the Energy Discount Dec 2013 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter

23.01.12

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npower Additional Terms for Sign Online 26 Offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Sign Online 26 is only available online and offers our current Sign Online 26 prices for electricity and gas applicable to your area from time to time until 30th April 2013. Sign Online 26 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.

In order to take up and remain on our Sign Online 26 offer you must:

  • be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • apply for supply to your Premises online at npower.com or via an online energy broker service;
  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Sign Online 26 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Sign Online 26 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Sign Online 26 offer at any point in the future.

You cannot be supplied on our Sign Online 26 offer if your supply is through a prepayment meter.

Offer period
These terms apply from the date when we agree we will supply you under our Sign Online 26 offer until 30th April 2013 or an earlier date on which you/we change your tariff/supplier and your Sign Online 26 Agreement ends. We call this the Sign Online 26 Period.

Our charges
Our prices for electricity and gas will be our current Sign Online 26 prices and standing charge, applicable to your area. These prices may vary during the Sign Online 26 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.

When this Agreement ends
If you continue to take supply from us at the end of your Sign Online 26 Period, we will place you on our standard online standing charge product (“Go-Save S”), which may be more expensive than Sign Online 26, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Sign Online 26 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Sign Online 26 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Sign Online 26 Agreement. If your Sign Online 26 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Sign Online 26 offer.

Early Exit Fee
If before 30th April 2013 you change your supplier or tariff for electricity or gas, or both, to which your Sign Online 26 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel (“Early Exit Fee”). If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Sign Online 26 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Sign Online 26 offer at any point in the future and you may incur an Early Exit Fee.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Sign Online 26 Agreement applies, you may incur an Early Exit Fee.

Moving home
If you move home your Sign Online 26 Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Sign Online 26 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Sign Online 26 Period will be the prices under the Sign Online 26 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

20.02.12
 

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npower Price Control Agreement for the Bill Saver May 2013 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Bill Saver 2013 offers our current Bill Saver 2013 prices for electricity and gas applicable to your area from time to time until 31st May 2013. Bill Saver 2013 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.

These additional terms apply to you if:

  • you are a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • you have chosen and we have agreed to supply you on our Bill Saver May 2013 offer.

If at any time you do not meet any of these eligibility criteria (“Eligibility Criteria”) or do not comply with the terms of the Bill Saver May 2013 offer, we may transfer you to our standard (off-line) variable prices applicable to you. You may not be able to switch back to the Bill Saver May 2013 offer at any point in the future.

You cannot be supplied on our Bill Saver May 2013 offer:

  • if your supply is through a prepayment meter;
  • if we only supply you with one fuel (except in the absence of a mains gas connection);
  • whilst remaining on any other tariff such as “Standard”; “Juice”; “National Trust”; “Freedom”, “Football 45”, “Price Fix 2012”, “Price Fix 2013”, “Price Protector”, “Winter Fix” or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Flex Saver Feb 2013 offer (such as “Energy Bonus or “Energy Bonus Advance”).

Price Control Period 
These terms apply from the date when we agree we will supply you under our Bill Saver May 2013 offer until the earlier of:

  • 31st May 2013;
  • the date you change your tariff with us;
  • the date you cease to meet any of the Eligibility Criteria;
  • except where we agree otherwise with you, the date you permanently leave the address where we provide you with the Bill Saver May 2013 offer; and
  • the date we terminate our agreement with you in accordance with our Standard Terms.

We call this the “Price Control Period”.

Our charges during the Price Control Period
During the Price Control Period you agree to pay our charges for your gas and/or electricity (as applicable), in line with the Bill Saver May 2013 offer. Our prices for electricity and gas will be our current Bill Saver May 2013 prices and standing charge, applicable to your area. These prices may vary during the Price Control Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period.
Annual charges for customers with very low consumption levels may be at a premium to the charges on our standard (off-line) tariff.

Our charges after the Price Control Period ends 
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which will be higher than your current Flex Saver Feb 2013 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.

Changing your mind
You can cancel this Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under this Price Control Agreement. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel this Price Control Agreement. If this Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (off-line) variable prices under our Standard Terms.

Changing your tariff 
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Bill Saver May 2013 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Bill Saver May 2013 offer at any point in the future.

Moving home 
If you move home your Price Control Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the Eligibility Criteria and:

  • your electricity and gas is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
  • you do not have a prepayment meter; and
  • you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Agreement at your new home.

If we agree, the prices you will pay for supplies for the rest of the Price Control Period will be the prices under the Bill Saver May 2013 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

23.01.12

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npower Price Control Agreement for the Bill Saver August 2013 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Bill Saver 2013 offers our current Bill Saver 2013 prices for electricity and gas applicable to your area from time to time until 31st August 2013. Bill Saver 2013 prices August vary during this offer period, as provided for in the ‘Our charges’ section below.

These additional terms apply to you if:

  • you are a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and August not be able to return to that tariff later;
  • we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • you have chosen and we have agreed to supply you on our Bill Saver August 2013 offer.

If at any time you do not meet any of these eligibility criteria (“Eligibility Criteria”) or do not comply with the terms of the Bill Saver August 2013 offer, we August transfer you to our standard (off-line) variable prices applicable to you. You August not be able to switch back to the Bill Saver August 2013 offer at any point in the future.

You cannot be supplied on our Bill Saver August 2013 offer:

  • if your supply is through a prepayment meter;
  • if we only supply you with one fuel (except in the absence of a mains gas connection);
  • whilst remaining on any other tariff such as “Standard”; “Juice”; “National Trust”; “Freedom”, “Football 45”, “Bill Saver May 2013”, “Price Fix 2012”, “Price Fix 2013”, “Price Protector”, “Winter Fix” or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Flex Saver Feb 2013 offer (such as “Energy Bonus or “Energy Bonus Advance”).

Price Control Period 
These terms apply from the date when we agree we will supply you under our Bill Saver August 2013 offer until the earlier of:

  • 31st August 2013;
  • the date you change your tariff with us;
  • the date you cease to meet any of the Eligibility Criteria;
  • except where we agree otherwise with you, the date you permanently leave the address where we provide you with the Bill Saver August 2013 offer; and
  • the date we terminate our agreement with you in accordance with our Standard Terms.

We call this the “Price Control Period”.

Our charges during the Price Control Period
During the Price Control Period you agree to pay our charges for your gas and/or electricity (as applicable), in line with the Bill Saver August 2013 offer. Our prices for electricity and gas will be our current Bill Saver August 2013 prices and standing charge, applicable to your area. These prices August vary during the Price Control Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period.
Annual charges for customers with very low consumption levels August be at a premium to the charges on our standard (off-line) tariff.

Our charges after the Price Control Period ends 
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which will be higher than your current Flex Saver Feb 2013 offer, unless we have another offer that we feel August be suitable for you and have agreed alternative terms with you.

Changing your mind
You can cancel this Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under this Price Control Agreement. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel this Price Control Agreement. If this Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (off-line) variable prices under our Standard Terms.

Changing your tariff 
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Bill Saver August 2013 offer and will be supplied under the terms of your new tariff. You August not be able to switch back to the Bill Saver August 2013 offer at any point in the future.

Moving home 
If you move home your Price Control Agreement will normally end, but you August be able to transfer it to your new home if you continue to meet the Eligibility Criteria and:

  • your electricity and gas is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
  • you do not have a prepayment meter; and
  • you ask us to transfer the Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Agreement at your new home.

If we agree, the prices you will pay for supplies for the rest of the Price Control Period will be the prices under the Bill Saver August 2013 offer applicable to your new home. Those prices August be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

23.04.12

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npower Price Control Agreement for the Bill Saver November 2013 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Bill Saver November 2013 offers our current Bill Saver November 2013 prices for electricity and gas applicable to your area from time to time until 30th November 2013. Bill Saver November 2013 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • you have chosen and we have agreed to supply you on our Bill Saver November 2013 offer.

If at any time you do not meet any of these eligibility criteria (“Eligibility Criteria”) or do not comply with the terms of the Bill Saver November 2013 offer, we may transfer you to our standard (off-line) variable prices applicable to you. You may not be able to switch back to the Bill Saver November 2013 offer at any point in the future.

You cannot be supplied on our Bill Saver November 2013 offer:

  • if your supply is through a prepayment meter;
  • whilst remaining on any other tariff such as “Standard”; “Juice”; “National Trust”; “Football 45”, “Bill Saver Aug 2013”, “Price Fix 2013”, “Winter Fix” or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Bill Saver November 2013 offer (such as “Energy Bonus or “Energy Bonus Advance”).

If you are an existing npower customer transferring to Bill Saver November 2013 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period;
These terms apply from the date when we agree we will supply you under our Bill Saver November 2013 offer until the earlier of:

  • 30th November 2013;
  • the date you change your tariff with us;
  • the date you cease to meet any of the Eligibility Criteria;
  • except where we agree otherwise with you, the date you permanently leave the address where we provide you with the Bill Saver November 2013 offer; and
  • the date we terminate our agreement with you in accordance with our Standard Terms.

We call this the “Price Control Period”.

Our charges during the Price Control Period
During the Price Control Period you agree to pay our charges for your gas and/or electricity (as applicable), in line with the Bill Saver November 2013 offer. Our prices for electricity and gas will be our current Bill Saver November 2013 prices and standing charge, applicable to your area. These prices may vary during the Price Control Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period.

Annual charges for customers with very low consumption levels may be higher than the charges on our standard (off-line) tariff.

Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Bill Saver November 2013 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.

Early Exit Fee
If before 30th November 2013 you change your supplier or tariff for electricity or gas, or both, to which your Bill Saver November 2013 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing your mind
You can cancel this Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under this Price Control Agreement. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel this Price Control Agreement. If this Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our standard (off-line) variable prices under our Standard Terms.

Changing your tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Bill Saver November 2013 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Bill Saver November 2013 offer at any point in the future and you may incur an Early Exit Fee.

Changing Supplier
If you change your supplier for electricity of gas, or both, to which your Bill Saver November 2013 Agreement applies, you may incur an Early Exit Fee.

Moving home
If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you ask us to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Price Control Agreement at your new home.

If we agree, the prices you will pay for supplies for the rest of the Price Control Period will be the prices under the Bill Saver November 2013 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

30.07.12

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npower Additional Terms for Energy Online October 2013 Offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Energy Online October 2013 is available online and offers our current Energy Online October 2013 prices for electricity and gas applicable to your area from time to time until 31st October 2013. Energy Online October 2013 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.

In order to take up and remain on our Energy Online October 2013 offer you must:

  • be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Energy Online October 2013 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Energy Online October 2013 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Energy Online October 2013 offer at any point in the future.

You cannot be supplied on our Energy Online October 2013 offer if your supply is through a prepayment meter.

Offer period
These terms apply from the date when we agree we will supply you under our Energy Online October 2013 offer until 31st October 2013 or an earlier date on which you/we change your tariff/supplier and your Energy Online October 2013 Agreement ends. We call this the Energy Online October 2013 Period.

Our charges
Our prices for electricity and gas will be our current Energy Online October 2013 prices and standing charge, applicable to your area. These prices may vary during the Energy Online October 2013 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.

When this Agreement ends
If you continue to take supply from us at the end of your Energy Online October 2013 Period, we will place you on our standard online standing charge product, which may be more expensive than Energy Online October 2013, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Energy Online October 2013 Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Energy Online October 2013 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Energy Online October 2013 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Energy Online October 2013 Agreement. If your Energy Online October 2013 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Energy Online October 2013 offer.

Early Exit Fee
If before 31st October 2013 you change your supplier or tariff for electricity or gas, or both, to which your Energy Online October 2013 Agreement applies, you agree to pay a termination fee of £30 in respect of each such fuel (“Early Exit Fee”).
If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Energy Online October 2013 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Energy Online October 2013 offer at any point in the future and you may incur an Early Exit Fee.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Energy Online October 2013 Agreement applies, you may incur an Early Exit Fee.

Moving home
If you move home your Energy Online October 2013 Agreement will normally end,
but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Energy Online October 2013 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Energy Online October 2013 Period will be the prices under the Energy Online October 2013 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

27.06.12

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npower Additional Terms for Electricity Online November 2013 Offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Electricity Online November 2013 is available online and offers our current Electricity Online November 2013 prices for electricity applicable to your area from time to time until 30th November 2013. Electricity Online November 2013 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.

In order to take up and remain on our Electricity Online November 2013 offer you must:

  • be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • have us (npower) supply your electricity;
  • be a domestic customer;
  • agree to pay your electricity bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff); and
  • have chosen and we must have agreed to supply you on our Electricity Online November 2013 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Electricity Online November 2013 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Electricity Online November 2013 offer at any point in the future.

You cannot be supplied on our Electricity Online November 2013 offer if your supply is through a prepayment meter.

Offer period
These terms apply from the date when we agree we will supply you under our Electricity Online November 2013 offer until 30th November 2013 or an earlier date on which you/we change your tariff/supplier and your Electricity Online November 2013 Agreement ends. We call this the Electricity Online November 2013 Period.

Our charges
Our prices for electricity will be our current Electricity Online November 2013 prices and standing charge, applicable to your area. These prices may vary during the Electricity Online November 2013 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.

When this Agreement ends
If you continue to take supply from us at the end of your Electricity Online November 2013 Period, we will place you on our standard online standing charge product, which may be more expensive than Electricity Online November 2013, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Electricity Online November 2013 Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Electricity Online November 2013 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Electricity Online November 2013 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Electricity Online November 2013 Agreement. If your Electricity Online November 2013 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Electricity Online November 2013 offer.

Early Exit Fee
If before 30th November 2013 you change your supplier or tariff for electricity to which your Electricity Online November 2013 Agreement applies, you agree to pay a termination fee of £30 (“Early Exit Fee”).
If you have been paying your bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Electricity Online November 2013 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Electricity Online November 2013 offer at any point in the future and you may incur an Early Exit Fee.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Online November 2013 Agreement applies, you may incur an Early Exit Fee.

Moving home
If you move home your Electricity Online November 2013 Agreement will normally end,
but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Electricity Online November 2013 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Electricity Online November 2013 Period will be the prices under the Electricity Online November 2013 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

27.06.12

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npower Additional Terms for Energycare

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

The npower homteam central heating care product (“Central Heating Care”) which is part of the eligibility criteria for this Energycare Offer is provided by npower hometeam in accordance with the terms, conditions and exclusions set out in the ‘npower hometeam Care Products Membership Terms & Conditions’ (“Central Heating Care Terms”). Nothing in these terms shall replace or amend any provision of the Central Heating Care Terms.

Energycare offers our current Energycare prices for electricity and gas applicable to your area from time to time until 1st January 2014. Energycare prices may vary during this offer period, as provided for in the ‘Our charges’ section below.

In order to take up and remain on our Energycare offer you must:

  • have us (npower) supply your gas and electricity;
  • be a domestic customer;
  • take supply through a credit meter and agree to pay your energy bills by monthly direct debit;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • be eligible, and have a boiler at your home which is eligible, for the Central Heating Care product and is in full working order with no pre-existing faults;
  • be a Central Heating Care customer for 12 consecutive months; and
  • have chosen and we must have agreed to supply you on our Energycare offer

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Energycare offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Energycare offer at any point in the future.

You cannot be supplied on our Energycare offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Energycare you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Offer period
These terms apply from the date when we agree we will supply you under our Energycare offer until 1st January 2014 or an earlier date on which you/we change your tariff/supplier and your Energycare Agreement ends. We call this the Energycare Period.

Our charges
Our prices for electricity and gas will be our current Energycare prices and standing charge, applicable to your area. These prices may vary during the Energycare Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our tariff prices that are available to new customers may be replaced from time to time. Any replacement tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.

When this Agreement ends
If you continue to take supply from us at the end of your Energycare Period, we will place you on our standard standing charge product, which may be more expensive than Energycare, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Energycare Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Energycare Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Energycare offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Energycare Agreement. If your Energycare Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Energycare offer.

Early Exit Fee
If before 1st January 2014 you change your supplier or tariff for electricity or gas, or both, to which your Energycare Agreement applies, we may apply a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee
and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Please refer to your Central Heating Care Terms for details of our rights to recover any losses or costs incurred in the event that you cancel the Central Heating Care product before expiry of the 12 month period in which you have agreed to take the Central Heating Care product.

Changing your tariff
If you change your tariff during the Energycare Period for an alternative npower tariff you will no longer be eligible for the Energycare offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Energycare offer at any point in the future and you may incur an Early Exit Fee.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Energycare Agreement applies, you may incur an Early Exit Fee.

Moving home
If you move home your Energycare Agreement will end and you may incur an Early Exit Fee.

30.07.12

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npower Additional Terms for Energy Online January 2014 Offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Energy Online January 2014 is available online and offers our current Energy Online January 2014 prices for electricity and gas applicable to your area from time to time until 31st January 2014. Energy Online January 2014 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.

In order to take up and remain on our Energy Online January 2014 offer you must:

  • be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Energy Online January 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Energy Online January 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Energy Online January 2014 offer at any point in the future.

You cannot be supplied on our Energy Online January 2014 offer if your supply is through a prepayment meter.

Offer period
These terms apply from the date when we agree we will supply you under our Energy Online January 2014 offer until 31st January 2014 or an earlier date on which you/we change your tariff/supplier and your Energy Online January 2014 Agreement ends. We call this the Energy Online January 2014 Period.

Our charges
Our prices for electricity and gas will be our current Energy Online January 2014 prices and standing charge, applicable to your area. These prices may vary during the Energy Online January 2014 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.

When this Agreement ends
If you continue to take supply from us at the end of your Energy Online January 2014 Period, we will place you on our standard online standing charge product, which may be more expensive than Energy Online January 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Energy Online January 2014 Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Energy Online January 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Energy Online January 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Energy Online January 2014 Agreement. If your Energy Online January 2014 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Energy Online January 2014 offer.

Early Exit Fee
If before 31st January 2014 you change your supplier or tariff for electricity or gas, or both, to which your Energy Online January 2014 Agreement applies, you agree to pay a termination fee of £30 in respect of each such fuel (“Early Exit Fee”).
If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Energy Online January 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Energy Online January 2014 offer at any point in the future and you may incur an Early Exit Fee.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Energy Online January 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home
If you move home your Energy Online January 2014 Agreement will normally end,
but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Energy Online January 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Energy Online January 2014 Period will be the prices under the Energy Online January 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

12.09.12

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npower Price Control Agreement for the Price Protector March 2014 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Protector March 2014 offers a price fix until 31st March 2014. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • you have chosen and we have agreed to supply you on our Price Protector March 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Protector March 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Price Protector March 2014 offer at any point in the future.

You cannot be supplied on our Price Protector March 2014 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as “Standard”, “Price Fix 2013”; “Juice”; ”Flex Saver Feb 2013”, “Winter Fix” or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Protector March 2014 offer (such as “Prepayment Reward”).

If you are an existing npower customer transferring to Price Protector March 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Price Protector March 2014 offer until 31st March 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign up, these being the prices (and standing charge) indicated in the Price Protector March 2014 offer, applicable to your area on the opening date of the offer. The only exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price.

Our charges after the Price Control Period ends

At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Protector March 2014 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.

Changing your mind

You can cancel your Price Protector March 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Protector March 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Protector March 2014 offer.

Early Exit Fee

If before 31st March 2014 you change your supplier or tariff for electricity or gas, or both, to which your Price Protector March 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing tariff

If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Protector March 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Protector March 2014 offer at any point in the future and may incur an Early Exit Fee.

Changing supplier

If you change your supplier of electricity or gas, or both, to which your Price Control Agreement applies, you may incur an Early Exit Fee.

Moving home

If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you ask us to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Price Control Agreement at your new home.

If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Protector March 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.

If you don’t transfer it your new home this Price Control Agreement will end and you may incur an Early Exit Fee.

12.10.12

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npower Additional Terms for Energy Online May 2014 Offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Energy Online May 2014 is available online and offers our current Energy Online May 2014 prices for electricity and gas applicable to your area from time to time until 31st May 2014. Energy Online May 2014 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.

In order to take up and remain on our Energy Online August 2014 offer you must:

  • have us (npower) supply your gas and/or electricity
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Energy Online May 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Energy Online May 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Energy Online May 2014 offer at any point in the future.

You cannot be supplied on our Energy Online May 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Energy Online May 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Offer period
These terms apply from the date when we agree we will supply you under our Energy Online May 2014 offer until 31st May 2014 or an earlier date on which you/we change your tariff/supplier and your Energy Online May 2014 Agreement ends. We call this the Energy Online May 2014 Period.

Our charges
Our prices for electricity and gas will be our current Energy Online May 2014 prices and standing charge, applicable to your area. These prices may vary during the Energy Online May 2014 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.

When this Agreement ends
If you continue to take supply from us at the end of your Energy Online May 2014 Period, we will place you on our standard online standing charge product, which may be more expensive than Energy Online May 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Energy Online May 2014 Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Energy Online May 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Energy Online May 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Energy Online May 2014 Agreement. If your Energy Online May 2014 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Energy Online May 2014 offer.

Early Exit Fee
If before 31st May 2014 you change your supplier or tariff for electricity or gas, or both, to which your Energy Online May 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee
and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit..

Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Energy Online May 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Energy Online May 2014 offer at any point in the future and you may incur an Early Exit Fee.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Energy Online May 2014 Agreement applies, , you may incur an Early Exit Fee.

Moving home
If you move home you may be able to transfer your Energy Online May 2014 Agreement to your new home if you continue to meet the eligibility criteria of the
Energy Online May 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Energy Online May 2014 Period will be the prices under the Energy Online May 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

13.02.13

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npower Online Price Control Agreement for Online Price Fix May 2014 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix May 2014 offers a price fix until 31st May 2014. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Online Price Fix May 2014 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix May 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix May 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Online Price Fix May 2014 offer at any point in the future.

You cannot be supplied on our Online Price Fix May 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix May 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Online Price Fix May 2014 offer until 31st May 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Online Price Fix May 2014 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

When this Agreement ends

At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Online Price Fix May 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Online Price Fix May 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix May 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Online Price Fix May 2014 offer.

Early Exit Fee

If before 31st May 2014 you change your supplier or tariff for electricity or gas, or both, to which your Online Price Fix May 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing tariff

If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix May 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix May 2014 offer at any point in the future and may incur an Early Exit Fee.

Changing supplier

If you change your supplier for electricity or gas, or both, to which your Online Price Fix May 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home

If you move home you may be able to transfer your Online Price Fix May 2014 Agreement to your new home if you continue to meet the eligibility criteria of the Online Price Fix May 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix May 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don’t transfer it to your new home your Online Price Fix May 2014 Agreement will end and you may incur an Early Exit Fee.

11.03.13

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npower Online Price Control Agreement for Online Price Fix June 2014 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix June 2014 offers a price fix until 30th June 2014. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Online Price Fix June 2014 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix June 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix June 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Online Price Fix June 2014 offer at any point in the future.

You cannot be supplied on our Online Price Fix June 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix June 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Online Price Fix June 2014 offer until 30th June 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Online Price Fix June 2014 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

When this Agreement ends

At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Online Price Fix June 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Online Price Fix June 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix June 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Online Price Fix June 2014 offer.

Early Exit Fee

If before 30th June 2014 you change your supplier or tariff for electricity or gas, or both, to which your Online Price Fix June 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing tariff

If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix June 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix June 2014 offer at any point in the future and may incur an Early Exit Fee.

Changing supplier

If you change your supplier for electricity or gas, or both, to which your Online Price Fix June 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home

If you move home you may be able to transfer your Online Price Fix June 2014 Agreement to your new home if you continue to meet the eligibility criteria of the Online Price Fix June 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix June 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don’t transfer it to your new home your Online Price Fix June 2014 Agreement will end and you may incur an Early Exit Fee.

15.04.13

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npower Additional Terms for Energy Online August 2014 Offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Energy Online August 2014 is available online and offers our current Energy Online August 2014 prices for electricity and gas applicable to your area from time to time until 30th August 2014. Energy Online August 2014 prices may vary during this offer period, as provided for in the ‘Our charges’ section below.

In order to take up and remain on our Energy Online August 2014 offer you must:

  • be a new customer of ours (or any other npower group company) unless we permit otherwise in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Energy Online August 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Energy Online August 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Energy Online August 2014 offer at any point in the future.

You cannot be supplied on our Energy Online August 2014 offer if your supply is through a prepayment meter.

Offer period
These terms apply from the date when we agree we will supply you under our Energy Online August 2014 offer until 30th August 2014 or an earlier date on which you/we change your tariff/supplier and your Energy Online August 2014 Agreement ends. We call this the Energy Online August 2014 Period.

Our charges
Our prices for electricity and gas will be our current Energy Online August 2014 prices and standing charge, applicable to your area. These prices may vary during the Energy Online August 2014 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.

When this Agreement ends
If you continue to take supply from us at the end of your Energy Online August 2014 Period, we will place you on our standard online standing charge product, which may be more expensive than Energy Online August 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Energy Online August 2014 Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Energy Online August 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Energy Online August 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Energy Online August 2014 Agreement. If your Energy Online April 2014 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Energy Online August 2014 offer.

Early Exit Fee
If before 30th August 2014 you change your supplier or tariff for electricity or gas, or both, to which your Energy Online August 2014 Agreement applies, you agree to pay a termination fee of £30 in respect of each such fuel (“Early Exit Fee”).
If you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Energy Online August 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Energy Online August 2014 offer at any point in the future and you may incur an Early Exit Fee.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Energy Online August 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home
If you move home your Energy Online August 2014 Agreement will normally end,
but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the Energy Online August 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Energy Online August 2014 Period will be the prices under the Energy Online August 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

07.01.13

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npower Online Price Control Agreement for Online Price Fix December 2014 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix December 2014 offers a price fix until 31st December 2014. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Online Price Fix December 2014 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix December 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix December 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Online Price Fix December 2014 offer at any point in the future.

You cannot be supplied on our Online Price Fix December 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix December 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Online Price Fix December 2014 offer until 31st December 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Online Price Fix December 2014 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

When this Agreement ends

At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Online Price Fix December 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Online Price Fix December 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix December 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Online Price Fix December 2014 offer.

Early Exit Fee

If before 31st December 2014 you change your supplier or tariff for electricity or gas, or both, to which your Online Price Fix December 2014 Agreement applies, we may apply a termination fee of £40 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing tariff

If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix December 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix December 2014 offer at any point in the future and may incur an Early Exit Fee.

Changing supplier

If you change your supplier for electricity or gas, or both, to which your Online Price Fix December 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home

If you move home you may be able to transfer your Online Price Fix December 2014 Agreement to your new home if you continue to meet the eligibility criteria of the Online Price Fix December 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix December 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don’t transfer it to your new home your Online Price Fix December 2014 Agreement will end and you may incur an Early Exit Fee.

15.04.13

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npower Online Price Control Agreement for Online Price Fix August 2014 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix August 2014 offers a price fix until 31st August 2014. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Online Price Fix August 2014 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix August 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix August 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Online Price Fix August 2014 offer at any point in the future.

You cannot be supplied on our Online Price Fix August 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix August 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Online Price Fix August 2014 offer until 31st August 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Online Price Fix August 2014 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

When this Agreement ends

At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Online Price Fix August 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Online Price Fix August 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix August 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Online Price Fix August 2014 offer.

Early Exit Fee

If before 31st August 2014 you change your supplier or tariff for electricity or gas, or both, to which your Online Price Fix August 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing tariff

If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix August 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix August 2014 offer at any point in the future and may incur an Early Exit Fee.

Changing supplier

If you change your supplier for electricity or gas, or both, to which your Online Price Fix August 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home

If you move home you may be able to transfer your Online Price Fix August 2014 Agreement to your new home if you continue to meet the eligibility criteria of the Online Price Fix August 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix August 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don’t transfer it to your new home your Online Price Fix August 2014 Agreement will end and you may incur an Early Exit Fee.

08.05.13

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npower Online Price Control Agreement for Online Price Fix February 2015 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix February 2015 offers a price fix until 28th February 2015. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Online Fix February 2015 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix February 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix February 2015 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Online Price Fix February 2015 offer at any point in the future.

You cannot be supplied on our Online Price Fix February 2015 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix February 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Online Price Fix February 2015 offer until 28th February 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Online Price Fix February 2015 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

When this Agreement ends

At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Online Price Fix February 2015, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Online Price Fix February 2015 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix February 2015 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Online Price Fix February 2015 offer.

Changing your tariff

If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix February 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix February 2015 offer at any point in the future.

Moving home

If you move home you may be able to transfer your Online Price Fix February 2015 Agreement to your new home if you continue to meet the eligibility criteria of the Online Price Fix February 2015 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix February 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don’t transfer it to your new home your Online Price Fix February 2015 Agreement will end.

10.06.13

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npower Online Price Control Agreement for Price Fix September 2016 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix September 2016 offers a price fix until 30th September 2016. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • you have chosen and we have agreed to supply you on our Price Fix September 2016 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix September 2016 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Price Fix September 2016 offer at any point in the future.

You cannot be supplied on our Price Fix September 2016 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as “Standard”, “Go Fix April 2014”; “Juice”; or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix September 2016 offer.

If you are an existing npower customer transferring to Price Fix September 2016 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period

These terms apply from the date when we agree we will supply you under our Price Fix September 2016 offer until 30th September 2016 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign up, these being the prices (and standing charge) indicated in the Price Fix September 2016 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends

At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Fix September 2016 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.

Changing your mind

You can cancel your Price Fix September 2016 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix September 2016 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Fix September 2016 offer.

Changing your tariff

If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix September 2016 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix September 2016 offer at any point in the future and may incur an Early Exit Fee.

Moving home

If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you ask us to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Price Control Agreement at your new home.

If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix September 2016 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering.

If you don’t transfer it to your new home this Price Control Agreement will end.

08.05.13

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npower Online Price Control Agreement for Price Fix December 2015 offer

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix December 2015 offers a price fix until 31st December 2015. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • you have chosen and we have agreed to supply you on our Price Fix December 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix December 2015 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Price Fix December 2015 offer at any point in the future.

You cannot be supplied on our Price Fix December 2015 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as “Standard”, “Go Fix April 2014”; “Juice”; or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix December 2015 offer.

If you are an existing npower customer transferring to Price Fix December 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period

These terms apply from the date when we agree we will supply you under our Price Fix December 2015 offer until 31st December 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign up, these being the prices (and standing charge) indicated in the Price Fix December 2015 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends

At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Fix December 2015 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.

Changing your mind

You can cancel your Price Fix December 2015 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix December 2015 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Fix December 2015 offer.

Early Exit Fee

If before 31st December 2015 you change your supplier or tariff for electricity or gas, or both, to which your Price Fix December 2015 Agreement applies, we may apply a termination fee of £50 in respect of each such fuel (“Early Exit Fee”). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing your tariff

If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix December 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix December 2015 offer at any point in the future and may incur an Early Exit Fee.

Changing supplier

If you change your supplier of electricity or gas, or both, to which your Price Control Agreement applies, you may incur an Early Exit Fee.

Moving home

If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you ask us to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Price Control Agreement at your new home.

If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix December 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.

If you don’t transfer it to your new home this Price Control Agreement will end and you may incur an Early Exit Fee.

11.03.13

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npower Additional Terms for Security Deposits

When we will ask for a Security Deposit

In some circumstances we may require you to pay a security deposit (a sum of money) against your gas or electricity supply (or both), in order to protect us against likely loss in the event that you break the terms of your supply agreement with us. This may be as a result of our checks on your credit status, or due to your particular circumstances. We will often ask for a security deposit if:

  • Your credit status is unsatisfactory
  • If you are insolvent
  • If you have repeatedly failed to pay your energy bills
  • If you have broken an agreed payment arrangement with us
  • If we, or an agent acting on our behalf, have to visit you as a result of an unpaid bill
  • If you are a new customer and you are unable to provide us with proof of your identity and/or your place of residence for the last 3 years.


If we request a deposit from you, we will explain how the deposit will work.

We will not ask for a deposit if you choose to pay for your gas or electricity (or both) through a prepayment meter and it is safe and reasonably practicable for us to fit one for you to use. We will only ask for a deposit if it is reasonable for us to do so in the circumstances. If we do ask you for a deposit and you do not pay it, we may be entitled to:

  • refuse to supply gas or electricity (or both) to you; or
  • cut off your gas or electricity (or both) until you pay the deposit (plus any reasonable costs we have as a result of cutting off and reconnecting your supply).


If you cannot or do not pay a security deposit when requested, we may ask you to consider having a prepayment meter fitted instead (and it’s safe and reasonably practicable to fit one).

If you fail to pay your deposit in full and subsequently overpay on your fuel account, or send us a payment we are not expecting, including any regular payment you make which is earlier than we agreed, we may use these excess payments to top up your security deposit. We will tell you what we have done.

If we request a deposit from you, the amount you will be required to pay will be based on your average energy consumption over a set period of time, which we will agree with you and which will be no more than the conditions of our energy licences allow.

Additional Terms and Conditions applying to the holding of and repayment of any Security Deposits we may request from you

We will hold the security deposit for a minimum period of 12 months. It is important that during this period you pay all your energy bills on time, as late payments will affect when the deposit is repaid to you.

The deposit will be held separately from your main account with us, and will only be used to settle your energy bills in the following circumstances:

  1. When your contract with us ends. This may be due to your changing supplier. If this happens your deposit will be used towards paying off the final balance on your account with us, and any remaining funds will be returned to you as soon as possible. If your deposit does not pay off your final balance in full then you will be required to pay us any outstanding monies that are due.
  2. If you agree to have a prepayment meter fitted instead. Your deposit will be used towards paying off any outstanding balance that may be on your account at the time you have the prepayment meter fitted and any remaining funds will be returned to you as soon as possible unless you ask for that money to be loaded onto your new prepayment meter as a credit. If your deposit does not pay off your account in full then you will either be required to pay us any outstanding monies that are due or the debt will be loaded on to your prepayment meter.
  3. If you get into debt with us. If this happens, we may use the deposit to pay off the monies that you owe us. If you wish to continue to take supply from us, you may be required to provide a replacement security deposit. If you fail to provide a replacement deposit we have the right to discontinue your supply. Alternatively, you may be asked to change to a prepayment meter arrangement (which can be forcibly fitted under a warrant if there is a debt on your account).


After 12 months, we will repay the deposit to you in full within 14 days provided, during the 12 month period in question, you have paid all of your bills within 28 days of the date set out on each of those bills and/or where applicable you have kept up with all your payments on any payment plans you may have agreed with us.

If you have failed to pay your bills on time, or missed any payments during the 12 month period, then we will continue to hold the deposit for a further period until you have a 12 month period of continual regular and on time payment following on from your most recent late payment. We will repay the deposit to you once you have demonstrated 12 months of prompt payment. Continued failure to pay on time resulting in a debt accruing on your account may result in you being required to have prepayment meter(s) fitted.

Additionally, the deposit may be used to offset costs as identified within the Security deposit section of general Terms and Conditions for supplying electricity and gas to domestic customers.

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Additional Terms for the Freedom Standard offer

These terms are in addition to and do not replace npower's 'Standard terms for supplying electricity and gas to domestic customers'. The main terms are set out in bold.

Freedom Standard offers gas and electricity at our prevailing standard (off-line) variable prices with Reward Money paid to the named Barclaycard Freedom Reward Account (subject to eligibility).
 
If you are an existing npower customer and switch to the Freedom Standard offer, you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

These additional terms apply to you if:

  • we (npower) supply your gas and electricity (or electricity only in the absence of a mains gas connection);
  • you are a domestic customer;
  • you agree to pay your energy bills by monthly Direct Debit, or quarterly variable Direct Debit;
  • you pay on the prevailing standard (off-line) variable price where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • you hold an eligible Barclaycard and meet the eligibility criteria set out in the Barclaycard Freedom Reward Money Terms and Conditions at www.barclaycard.co.uk/freedomterms;
  • your supply address and your Barclaycard billing address are the same;
  • you have chosen and we have agreed to supply you on our Freedom Standard offer.

If at any time you stop paying by Direct Debit or you do not meet any of the eligibility criteria above or do not comply with the terms of the Freedom Standard offer, we may transfer you to our prevailing standard (off-line) variable prices applicable to you, and you will no longer be eligible to receive Reward Money from us. You may not be able to switch back to the Freedom Standard offer at any point in the future.
 
You cannot be supplied on our Freedom Standard offer:

  • if your supply for either fuel is through a prepayment meter; or
  • if we only supply you with one fuel (except in the absence of a mains gas connection); or
  • whilst remaining on or moving to any other npower product or tariff for either fuel.

When this Agreement Ends
These terms apply from the date when we agree we will supply you under our Freedom Standard offer until you/we change your tariff/supplier or you are no longer eligible for the Freedom Standard offer and your Freedom Standard Agreement ends.

We will write to you within 14 days of the Freedom Standard offer coming to an end to advise you of another suitable offer. If you continue to take supply from us, we will place you on our prevailing standard (off-line) variable prices or any other npower tariff that we may agree with you at any time.

Freedom Standard Reward Money
Any direct debit discount you are eligible for, after moving to/opting for the Freedom Standard offer, will be paid to you as Reward Money on your Barclaycard Freedom Reward Account and will not be credited to your energy account.

There are specific Barclaycard Freedom Reward Money Terms and Conditions that apply to your Reward Money, please refer to www.barclaycard.co.uk/freedomterms for full information on your Reward Money.

Energy Bonus 
Requires a residential contract with npower for both electricity and gas on our Freedom tariff paying by monthly or quarterly Direct Debit entered on or after 16/08/11. Offer is limited, subject to availability and may be withdrawn at any time. Energy Bonus not available to customers on online, fixed and other non-standard tariffs. Customers who sign between 16/08/11 and 30/09/11 will have the Energy Bonus discount applied to their account after 01/08/12. Customers who sign between 01/10/11 and 31/12/11 will have the Energy Bonus discount applied to their account after 01/11/12. Full terms and conditions available at npower.com.

Monthly Direct Debit customers 
payments for your first year will be calculated to include the Energy Bonus discount, on the assumption you will meet the conditions of the discount set out above. If for any reason you do not meet the conditions you will not receive the Energy Bonus discount and your monthly payments may not be sufficient to meet your estimated consumption. As a result you may have a debit balance to pay.

Our charges
During the Freedom Standard offer our prices for electricity and gas will be our prevailing standard (off-line) variable prices applicable to your area.

Changing your mind
You can cancel your Freedom Standard Agreement within 28 days from the date when we tell you that we have agreed to supply you under the Freedom Standard offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Freedom Standard Agreement. If your Freedom Standard Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our 'Standard terms for supplying electricity and gas to domestic customers' as if you had never been supplied on the Freedom Standard offer.

Changing supplier
If you change your supplier of electricity or gas, or both, to which your Freedom Standard Agreement applies, you will no longer be eligible for the Freedom Standard offer and will not receive any Reward Money from us on your Barclaycard Freedom Account.

Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Freedom Standard offer and will not receive any Reward Money payments from us to your Barclaycard Freedom Account. You will be supplied under the terms of your new tariff and may not be able to switch back to the Freedom Standard offer at any point in the future.

Moving home
If you move home your Freedom Standard Agreement will normally end, but you may be able to transfer it to your new home. Contact our Home Movers Team to check.

Revised 07.05.10

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npower Additional Terms for Go Save/Go Save S

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Go Save/Go Save S is only available online and offers standard (off-line) variable prices with a £5 discount per fuel per year (“Online Discount”) for managing your energy account online and meeting the eligibility criteria below. Charges will be based on our current prices for your area.

Should you switch to the Go Save/Go Save S tariff, you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later. In order to take up and remain on our Go Save/Go Save S tariff you must:

  • apply for supply to your Premises online at npower.com or via an online energy broker service or have been transferred to Go Save/Go Save S from another npower online tariff;
  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower (within 30 days of receiving your account number if you are a new npower customer);
    • provide meter reads online when requested;
    • notify us immediately online of changes to any of your details;
    • conduct your online account with any new features we may introduce and notify you of from time to time;
    • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
    • we must have agreed to supply you on our Go Save/Go Save S tariff.

If at any time you do not meet any of these eligibility criteria for managing your account online or do not comply with the terms of the Go Save/Go Save S tariff, we may transfer you to our to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Go Save/Go Save S tariff at any point in the future. Alternatively we may remove your Online Discount if at any time you do not meet any of these eligibility criteria for managing your account online. You cannot be supplied on our Go Save/Go Save S tariff if your supply is through a prepayment meter.

When this Agreement ends
These terms apply from the date when we agree we will supply you under our Go Save/Go Save S tariff until you/we change your tariff/supplier and your Go Save/Go Save S Agreement ends. We call this the Go Save/Go Save S Period.

Our charges 
During the Go Save/Go Save S Period our prices for electricity and gas will be our standard (off-line) variable prices, applicable to your area as indicated in the Go Save/Go Save S tariff.

Online Discount
Your Online Discount will be shown as a pro-rata discount off your energy bill for as long as you meet the eligibility criteria for managing your account online.

Changing your mind
You can cancel your Go Save/Go Save S Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Go Save/Go Save S tariff. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Go Save/Go Save S Agreement. If your Go Save/Go Save S Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard prices under our Standard Terms as if you had never been supplied on the Go Save/Go Save S tariff.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Go Save/Go Save S Agreement applies, you will no longer be eligible for the Go Save/Go Save S tariff.

Changing your tariff 
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Go Save/Go Save S tariff and will be supplied under the terms of your new tariff. You may not be able to switch back to the Go Save/Go Save S tariff at any point in the future.

Moving home
If you move home your Go Save/Go Save S Agreement will normally end,
but you may be able to transfer it to your new home if:

  • your electricity and gas is supplied by npower and is provided on a single rate standard domestic tariff (or two rate economy 7 tariff for electricity); and
  • you do not have a prepayment meter; and
  • you ask us to transfer the Agreement to your new home when you tell us about your change of address;
  • you continue to meet the eligibility criteria of the Go Save/Go Save S tariff; and
  • we agree to continue with the Agreement at your new home.

If we agree, the prices you will pay for your supplies for the rest of the Go Save/Go Save S Period will be the prices under the Go Save/Go Save S tariff applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.

Revised 02.08.10

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npower Additional Terms for juice-e electricity

These terms are in addition to and do not replace npower’s Standard terms for supplying electricity and gas to domestic customers (“Standard Terms”). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

juice-e is a tariff designed for customers with an electric vehicle (and associated charging point), which may be charged overnight when juice-e electricity is cheaper.

In order to take up and remain on our juice-e tariff you must:

  • be a new electricity customer of ours (or any other npower group company) or a qualifying existing electricity customer in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • apply for supply of electricity to your Premises by telephone only using the dedicated telephone line 0800 294 3568;
  • have us (npower) supply your electricity;
  • be a domestic electricity customer;
  • have an electricity meter, which we call your “juice-e meter”, that supports two rate charging, together with a cheaper night rate (otherwise known as economy 7 metering);
  • have a charging point capable of charging your electric vehicle installed at your home;
  • notify us immediately of changes to any of your details;
  • have chosen and we must have agreed to supply you on our juice-e tariff.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the juice-e tariff, we may transfer your electricity supply to our standard juice tariff, and you may not be able to switch back to the juice-e tariff at any point in the future. This may require us to change your electricity meter (if at the outset we replaced your meter for you to become a juice-e customer), the cost of which we reserve the right to recover from you if this occurs in the first twelve months of your juice-e Agreement Period (please see the juice-e Meter section of these terms) .

You cannot be supplied on our juice-e tariff if your supply is through a prepayment meter.

If you are a new electricity customer to us, you will first become our electricity customer on our juice tariff.

juice-e Agreement period
These terms apply from the date when we agree we will supply electricity to you under our juice-e tariff until the date on which you/we change your tariff/supplier at which point your juice-e Agreement will end. We call this the juice-e Agreement Period.

Our charges
Our prices for juice-e electricity will be our current juice-e prices, applicable to your area. These prices are our standard variable rates for juice-e meters and may change during the juice-e Agreement Period.

Changing your mind
If your juice-e agreement is cancelled but you continue to take supply of electricity from us, we will continue to supply you on our normal standard variable prices under our Standard Terms.

juice-e Meter
If you are an existing or new npower customer and currently have a standard meter then we will (and you permit us to) replace your meter with a juice-e meter. Once the juice-e meter is in place, we’ll automatically switch your electricity supply over to the juice-e tariff. There is no initial charge to either new or existing customers for this change of meter. If you change your electricity supplier or tariff in the first twelve months of your juice-e Agreement Period you may incur an Early Exit Fee of £60 which represents the cost of changing your meter. If you have been paying your energy bills by Direct Debit you agree that we may also take this fee by Direct Debit.

Charging Point
To be eligible for the juice-e tariff you must have a charging point installed at your home which is compatible with your electric vehicle. You should check your electric vehicle manufacturer’s guidelines when selecting an appropriate charging point. We do not recommend electric vehicle charging through a standard 13A plug (whether at home, at your place of work or in public) and do not accept any liability for property damage or personal injury caused by your choice of charging method unless such damage or injury is caused by our negligence or the negligence of anyone working on our behalf.

Changing your tariff
If you change your electricity tariff for an alternative npower tariff you will no longer be eligible for the benefits of the juice-e tariff and will be supplied electricity under the terms of your new tariff. You may not be able to switch back to the juice-e tariff at any point in the future and you may incur an Early Exit Fee.

Moving home
If you move home your juice-e Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the juice-e tariff and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the juice-e Agreement Period will be the juice-e electricity prices applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices.

V2.5 29.09.2011

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