Welcome to Customer services

Valuable information for customers

Need help, why not ask us a question online?

Use this tool to search our knowledge base. We may already have an answer for your enquiry and may be able to help you immediatlely. If we are able to help you this way please rate the answer.

Contact us

Got time to talk?

Why don't you give our dedicated teams a call right now.

If you’re an existing customer, please have your npower account number to hand when you call

Why not view our guides

We love your feedback

We have asked Ipsos MORI, a leading independent market research company, to help us collect feedback to improve the services we provide. Please tell us what you think about npower.