Emergency contact details

Helpful information

Gas emergency phone number

Please call 0800 111 999 immediately to report a gas leak.

If you think you or somebody you know is suffering from symptoms of carbon monoxide (CO) poisoning please visit the NHS or telephone NHS Direct on 0845 4647.

Electricity emergency phone numbers

To report an electrical emergency please go to the National Grid website, or find out here who your electricity distribution company is.

Prepayment phone numbers

If you are a prepayment customer with no gas or electricity supply, or device or meter problems, please call 0845 070 4853*.

* We may monitor and/or record calls for security, quality and training purposes. The cost of calls to 0845 numbers may vary so please check with you provider for exact charges.