When you call us, please use the phone number shown below that matches your current payment method. This will help us handle your call effectively and efficiently.
If you’re an existing customer, please have your npower account number to hand when you call.
If you pay by Monthly Direct Debit (a regular amount directly from your bank account): 0845 070 4851*.
If you pay on Receipt of Bill (you pay by cash or cheque when you get your bill each quarter): 0845 070 4850*.
If you pay by Quarterly Direct Debit (a variable amount directly from your bank account when you get your bill each quarter): 0845 070 4850*.
If you pay by Regular Payment Plan (an agreed regular amount each week, fortnight or month using a plastic payment card): 0845 070 4852*.
If you have a Prepayment Meter (a meter where you make payments to a key, by token or smartcard and then place the credit directly to your meter): 0845 070 4853*.
For technical enquiries about using this website, such as problems with My npower or paperless billing please call 0845 071 4525.
If you are moving home, let us know by calling 0845 166 3166. Visit our Home Moving page to find out all the information you will need.
Mon - Fri, 8.00am to 8.00pm
Sat, 8.00am to 6.00pm
If your enquiry is about one of our energy services products or services (hometeam care, boiler installs, electrical installs, solar pv) 0800 072 2999*
Mon - Fri, 8.00am to 8.00pm
Sat, 9.00am to 5.00pm
If you have a complaint, please get in touch, we are here to help on 0845 070 4856*.
* We may monitor and/or record calls for security, quality or training purposes. The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.
Why not switch to paperless bills for a greener more convenient way to manage your account.
