Energy efficiency contacts

Energy Efficiency Helpline

We have specially trained staff who can offer free impartial advice on ways to save energy and cut your energy bills. In certain areas we can also arrange for an Energy Services Representative to visit your home and recommend ways of saving energy and money.

Energy Efficiency Helpline

Call free on 0800 02 22 20† to speak to one of our trained advisers.

The service is available from Monday to Friday (8am until 6pm) and Saturday mornings (9am until 12pm).

You can also contact the Energy Efficiency Helpline by email:
energy.efficiency@npower.com.

Alternatively, you can contact the team by post at:

FreePost
RRJA-XZBS-HAER
Energy Efficiency
Npower Ltd
Tyne House
Birchwood Drive
PETERLEE
SR8 2RS

* † Telephone calls may be monitored and recorded for training purposes.

 

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