We aim to provide you with the best possible service but sometimes things can go wrong. We take complaints very seriously so if you aren't happy with our service we'll do our best to put things right.
When you call or write to us, one of our Customer Service advisers will manage your enquiry and they'll do all they can to resolve your issue straight away. You'll find details of how to contact our Customer Services here on our contact page.
If you are still unhappy that your enquiry remains unresolved contact our Complaints Team so we can put the matter right. You can call us on 0845 070 4856* or complete our:
For full details of how your complaint will be managed, click on the link below:
If your issue is related to a recent gas installation, your Hometeam Care membership, or a recent Service and Repair please Contact Us to speak to one of our specialist complaints team.
* We may monitor and/or record calls for security, quality or training purposes. The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.
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