Complaints
We'll do our best to put things right
We aim to provide you with the best possible service but sometimes things can go wrong. We take complaints very seriously so if you aren't happy with our service we'll do our best to put things right.
Unhappy? Please give us the opportunity to put it right
When you call or write to us, one of our Customer Service advisers will manage your enquiry and they'll do all they can to resolve your issue straight away. You'll find details of how to contact our Customer Services here on our contact page.
If you are still unhappy that your enquiry remains unresolved contact our Complaints Team so we can put the matter right. You can call us on:
Landlines: 0800 316 9328*
Mobiles: 0330 100 8628*
Or complete our:
For full details of how your complaint will be managed, click on the link below:
Hometeam complaints
If your issue is related to a recent gas installation, your Hometeam Care membership, or a recent Service and Repair please Contact Us to speak to one of our specialist complaints team.
Further information
* Phone calls: Calling us on the 0800 number above is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on an 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on an 0330 number will be part of these.
