Care for the
unsung hero in your home
From just £9.95 a month, you can give your boiler year-round care to keep it performing at it's best, keeping you and your home comfy no matter how cold it gets outside.
All of our boiler and central heating care plans provide:
- Full annual boiler service worth £99
- Unlimited call outs and repairs, parts and labour included
- All repairs guaranteed for 12 months
- If we can't repair your boiler and it's less than 7 years old, we'll replace it free of charge. Or, if its over 7 years old, we'll give you a £450 discount on a replacement boiler
- Dedicated membership team
- Gas Safe registered engineers
- Boiler service log book
- 24/7 UK based helpline
There's a choice of care plans to choose from
| Care Plan | Boiler included? | Central heating system included?(including radiators and pipes) | Fixed fee per call out | Cost per month | |
|---|---|---|---|---|---|
| Boiler care flexi |  |
 |
£50 | £9.95 For the first year |
Apply now |
| Central heating care flexi | |
|
£50 | £13.00 For the first year |
Apply now |
| Central heating care | |
|
Free | £15.50 For the first year |
Apply now |
Alternatively you can call us now on 0800 107 1370 and quote A181P.
We're here to help 8am to 8pm Monday to Friday and 9am to 5pm Saturday.
Terms and conditions Open/Close
Terms and conditions
npower hometeam care products: only available in mainland UK. Subject to eligibility. Terms, conditions and exclusions apply and can be found here. Prices subject to change. If you cancel before the end of your 12 month care contract, we may retain and/or recover any reasonable costs/expenses incurred by us (up to the value of your remaining payments).
£9.95 per month: Price is available for the first year to new and existing npower customers who do not have boiler or central heating care. Includes VAT at 20%. At the end of the 12 months, we shall notify you of your renewal price which is currently £11.50 per month and you will have the option to cancel your renewal if required. Subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any other offers. Prices correct as at 26/10/12 but subject to change.
£13.00 per month: Price is available to new customers for the first year only. At the end of the 12 months, We shall notify you of your renewal price (current renewal price is from £14.50 per month depending on region/location) and you will have the option to cancel your renewal if required. Subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any offers. Prices correct as at 13/02/2013 but subject to change.
£15.50 per month: Price is available to new customers for the first year only. At the end of the 12 months, we shall notify you of your renewal price (current renewal price is from £18.00 per month depending on region/location) and you will have the option to cancel your renewal if required. Subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any offers. Prices correct as at 01/04/2012 but subject to change.
Unlimited callouts, all parts and labour included: Provided that the boiler is not beyond economic repair. No repairs can be carried out in the first 14 days.
All repairs guaranteed for 12 months: We will guarantee all parts and labour on a repair to the customers’ appliance for 12 months from the date of the repair.
Replacement Boiler: Where we find your boiler to be Beyond Economical Repair (BER) and is less than 7 years old we will replace it with a new boiler that we have selected as being an appropriate replacement. The replacement of the boiler includes the cost of installing it but does not include the cost of any upgrades required to your heating system that you may request or which is required by legislation or the cost of moving the boiler. We will not pay the costs of another installer replacing the boiler, provide a cash alternative or provide a discount against the cost of a replacement boiler by another installer. Where your boiler is more than 7 years old and we find it to be BER, you may be entitled to a £450 discount off the cost of a replacement boiler installed by one our Selected Installers. (Details of the Selected Installers shall be provided to you on request if applicable).
Telephone calls may be recorded and monitored for training and security purposes. Calls from BT landlines to numbers beginning with 0800 may be free. The price of calls may vary with other operators and calls from mobiles may be considerably higher. Please check with your operator for exact charges.
