npower hometeams’ central heating care plan provides expert care for your boiler and controls as well as your radiators, you’ll also receive an annual service and safety check for your boiler worth £99 all for just £15 a month in the first year plus no callout fees.
Prices correct as at 03/04/12. Comparison of npower hometeam's central heating care product to alternative most comparable central heating and boiler care/cover products.
| Features | Hometeam central heating care |
|---|---|
| Key features | 24 Hour emergency helpline |
| Annual service worth £99 | |
| Unlimited callouts | |
| Repairs guaranteed for 12 months | |
| Dedicated membership team | |
| New replacement boiler if we are unable to repair your boiler (and it’s less than 7 years old) | |
| Fixed fee per repair | £0 |
| Monthly membership fee | £15 per month for the first year |
Terms & conditions
npower hometeam care products: only available in mainland UK. Subject to eligibility. Terms and conditions apply and can be found here. Prices subject to change.
£15 per month: Price is available to new customers for the first year only. At the end of the 12 months, we shall notify you of your renewal price and you will have the option to cancel your renewal if required. Subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any offers. Prices correct as at 03/04/2012 but subject to change.
Unlimited callouts, all parts and labour included: Provided that the boiler is not beyond economic repair. No repairs can be carried out in the first 14 days.
All repairs guaranteed for 12 months: We will guarantee all parts and labour on a repair to the customers’ appliance for 12 months from the date of the repair.
Replacement Boiler: Where we find your boiler to be Beyond Economical Repair (BER) and is less than 7 years old we will replace it with a new boiler that we have selected as being an appropriate replacement. The replacement of the boiler includes the cost of installing it but does not include the cost of any upgrades required to your heating system that you may request or which is required by legislation or the cost of moving the boiler. We will not pay the costs of another installer replacing the boiler, provide a cash alternative or provide a discount against the cost of a replacement boiler by another installer. Where your boiler is more than 7 years old and we find it to be BER, you may be entitled to a £450 discount of the cost of a replacement boiler installed by one our Selected Installers. (Details of the Selected Installers shall be provided to you on request if applicable).
Telephone calls may be recorded and monitored for training and security purposes. Calls from BT landlines to numbers beginning with 0800 may be free. The price of calls may vary with other operators and calls from mobiles may be considerably higher. Please check with your operator for exact charges.
