Did you know
...we are No.1 for answering calls
In May, research by Ipsos MORI showed that with npower you get through to a real person faster on average than our major competitors.
...we have designed a new easy to understand bill
We've worked with the Plain English Campaign to create a bill that shows you how we have worked out your bill and how much you're paying.
...we send email meter read reminders
To help you say goodbye to estimated bills we’ll send you an email reminder asking for a meter read at just the right time.
We want to know what you think...
We’re always looking for ways to make our service brighter for our customers, which is why we’ve introduced a new way for you to tell us what we can do to improve our service for you.
We think you'll like...
...our new online features
We’ve introduced new online videos to answer all the questions you might have on how we manage your Direct Debit account and our new easy bill.
...our smartphone apps
With the npower app at the tap of your phone you can send fast accurate meter readings to help stop estimated bills!
Access essential account services, FAQs and a whole range of extras - wherever you are.
...our new tariff guides
We’re always working to improve the information we provide on our tariffs. That’s why we’ve created tariff guides to give clear and concise information on the tariff you've have chosen. We've outlined our tariff promises in our new Tariff Charter.
