Customer information

Helpful information for our customers

Energy Efficiency

A guide covering the services provided to our non-domestic gas and electricity customers.

Visiting your premises

Occasionally we may need to visit your premises. This section tells you why and explains the arrangements in place to ensure you know it's us.

Standards of service

Additional supply information for your business.

Contract information

This page contains information that you may find useful relating to your contract with npower for the supply of Electricity and/or Gas.

Standard terms and conditions of supply

Useful information about our standard terms and conditions for supply of electricity and gas to small to medium-sized enterprise (SME) customers

Where our electricity comes from

Supporting information for those wishing to know more about where npower energy is sourced from.

Gas interruptions

For customers who take gas interruptible supply from us.

Reactive power

Useful information about how to reduce or eliminate Reactive Power Charges

Our deemed rates

Here are the details of our deemed rates. These are for business customers who do not have a contract

Contact us

Contact customer services

0845 070 9494*

 

Energy management

Find out more about our market leading range of Energy Management products and services. Contact our Energy Services team on 0800 138 6384*.